• Report: #602398
Complaint Review:


  • Submitted: Wed, May 12, 2010
  • Updated: Wed, May 12, 2010

  • Reported By: Idella — Orangeburg South Carolina U.S.A.
Internet United States of America

OAN/INSTANT 411 regulatory@800vmailbox.com Unauthorized billing for directory assistance @$14.95 per month when Bellsouth offers the same service for 45 cents per use. Internet

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I could not figure out why my home phone bill was so costly when I only had local service on it.  So I went through the bill and removed privacy manager for $10 a month.  My bill should have been around $31-32 a month.  I discovered a charge for $14.95 on my bill.  I had reported this to my phone company a few months back and was surprised to find out OAN/INSTANT 411 had been billing my account every month.

I called them and was told that I had signed up for this directory assistance service over the internet in October 2009.  I immediately reported them to the Better Business Bureau and Consumer Protection at the Federal Trade Commission.  No sane person would pay $14.95 for a service they already get for $.45 (45 cents).  I am outraged!

This company had the gall to send me a copy of some bogus letter they supposedly mailed me.  I am pursuing this until they refund my money.

This report was posted on Ripoff Report on 05/12/2010 06:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/oaninstant-411/internet/oaninstant-411-regulatory800vmailboxcom-unauthorized-billing-for-directory-assistance-602398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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