Obex Design Obex does not care if you are dissatisfied. Kept canceling and rescheduling at the last minute. Still have DEFECTIVE holster! Fort Worth, Texas

Log of events detailing the customer Bill  Let's see where to begin. 

On the morning of Sunday June 24, 2012 (11:00 AM CST) I was contacted by "Bill" requesting to have a gun holster made for a Glock model 21 SF in a + 15* cant and in coyote brown. I said "Come on over" and we went over the specifics of the holster and made small talk. "Bill" brought up a strange topic that felt "off" to me and told me that he was going through a divorce and looking for a place to live etc.. I was sort of in the position of why are you telling me this? He seemed rather bitter about it (the divorce thing).

I made the holster the same day. "Bill" "needed the holster" before going hog hunting or something to that effect, so I completed the holster the very same day. The holster came out great so much so that "Bill" stated he would be cancelling his order with Raven Concealment Systems and be going with my product for his next two pistols instead after seeing the finished result of my work. The holsters mounting hardware was included however two of the four mounting holes where too thick and the hardware I had on stock would not work. Being that it was 9:00 PM on a Sunday I offered to pick up more hardware the next day or offered that he could take the included hardware I had and the store would change it out via refund (Lowes). "Bill" said" No Problem what so ever man". "Bill" left with his holster complete knowing he chose to change out the hardware himself instead of just stopping back by the next day after I had a chance to restock.

Bill also went on to say that he would be providing a very positive review on Texas Gun Trader only to never do what he said he would. But he certainly posted his false negative review of babble after having a break down. (Explained later)

I told "Bill" I would not be around for the next two days as my amazing girlfriend was taking me on a mini vacation to an animal preserve in Texas that cared for a lot of exotic species and that we would be gone for several days. "Bill went on to tell me that his family wanted to go to the same animal preserve but he found it expensive for the family of four to go (roughly $20 per person) and that he would rather have holsters made for his guns. My holsters sell for $75 each so... 

It was at this point I realized there was something "off", seeing as I feel that family is always first but I just noted it and moved on.

On June 25, 2012 (9:52 PM CST) I received a text from bill that only had a single period in it. I found it strange but figured he must have sent a text in error or something and thought nothing else of it.  I later I found that the text actually came in two parts and was 61 characters. I never saw the remaining text stating "Obex this is bill. I'm wondering if there is to much curve on the sides. I'm having to cinch up my belt uncomfortably tight to keep the holster against me." until the 30th of June. 

On June 27, 2012 (4:50 PM CST) Bill sent me an email "Would like to drop off another Glock.... Give me a shout xxx-xxx-xxxx Bill"

On June 28, 2012 (9:59 AM CST) I replied to bills email above and stated " Hey Bill, Sounds great what did you have in mind? Free most of the day today shoot me a txt @zzz-zzz-zzzz". I also called his phone twice at 11:00 AM. I received no reply.

I was not available on Friday the 29th as I traveled to celebrate with friends in North Texas and left my phone at home knowing there was no signal and returned late that evening actually 4:00 AM the next day.

On June 29, 2012 (6:38 PM CST) I received an email from bill saying "I've texted and called, but I'm not sure I'm getting through. Please call me at xxx-xxx-xxxx thanks!"

On June 30, 2012 (12:46 AM CST) I received an email from bill stating "Disregard... guess I'll order the next 2 from Edit: Another supplier."

It was at this point I realized there might be something wrong with "Bill" he seemed angry and aggressive in this email. It had only been a matter of hours and he was throwing a fit. 

On June 30, 2012 (4:35 AM CST) I sent a reply email to the above stating "Hey bill called you twice on Thursday around 11 am as well as replied to your email. Not sure what's going on? I sent an email containing a forwarded reply of my email sent on the 28th of June. I also sent a text stating the same as the emails.

On June 30, 2012 (11:50 AM CST) I tried calling "Bill" after no answer I proceeded to send a text that said "Tried calling
again @ 11:50 AM. Take is easy, Obex"

Later that day bill called me and had changed his tone completely for some reason. I noted the instability in his mannerisms and even had a conversation with my father over it stating I felt it was strange. Bill and I talked about the curve of the holster and getting it adjusted for his size. We agreed on Sunday at 2:00 PM. Bill also noted that he did not care for the type hardware included with the holster and would like to change to another type of hardware I offer free of charge. I noted to him that I was currently out but would be getting more in soon as I had already placed an order for them.

On July 1, 2012 (1:00 PM) I sent an email to bill stating "Hey Bill my fasteners have not come in yet. I was going to grab a pack from a local supply shop for you however they are closed today unannounced to me. Would you like to wait until a later date to stop by to do it all at once?" 

I received the reply "Ok I dont get off until 5:30"

I stated "If that would work for you that would be fine with me."

Bill said "Sounds good. See u then."

At 9:30 PM Sunday night Bill canceled. No big deal life is what it is and it can be busy.

I replied " No worries just let me know when would be best for you I won't be available Wednesday but the rest of the week I'm free"

On Tuesday July 3, 2012 (6:42 AM CST) I received a text stating "Gm. How does today at 5:30 or 5:45 sound?"

I replied "Sounds good Bill. See you this evening."

I received "Kool!"

On Tuesday at 4:37 PM I Texted saying "Hey Bill just wanted to check in to see that you would still be here by 5:30-5:45" After not receiving a reply at 5:30 I sent a text stating "Hey Bill going to have to head out soon my 4th of July plans have been stepped up again. I will be available all day Thursday and Friday. Take care, Obex"

At 5:55 PM I receive a text and missed call (Maybe 5:52 PM) from "Bill" stating "This sux. That's 2 times you've cancelled on me."

Now lets go over what happened at 5:56 when I returned bills missed call after receiving it and his text. Bill answered screaming at me about gridlock traffic and what the "f***" was going on and the "f***" I was cancelling for the second time and that he was "done with me" and that he would post everywhere he could on the internet about how bad of a person and immature I was. He went on to tell me to "f***" myself I told him Youre right we are done" and ended the call.

I proceeded to send "Bill" a text stating

"Bill I texted to confirm at 5 o'clock heard nothing back then notified you that I would have to be heading out soon due to Fourth of July plans. Not that I was leaving immediately. Your tone however is insane I treat anyone that way and for you to treat me that way is uncalled for. I am still here and haven't gone anywhere I been waiting to hear back from you. I was standing outside when you called and called back immediately. If this is your response then that's cool man that IS IT as I don't deserve to be treated this way. I would have been happy to put my plans back for a little while and keep our appointment but the only contact I received was you yelling at me to "Go F*** myself. Take Care, Scotty"

It is at this point I ask you to make your own decisions. Bill aka whsetx aka SLIM824 is unstable. I feel that he is going through some tough times at this point in life and is very angry. He chooses to misplace his anger and act childish. I may be 23 but I have enough sense to understand that some people are beyond help and it's not my job to become entangled in altercations with crazy people.

Bill good luck in life man. Calm down and learn to take it day by day. We are done as far as anything from this point on. I do not wish to ever see or hear from you again.  

Sincerely,
Obex Design