Ocean's Lab Worldwide MMS Solutions Corp. Ordered a product, Never received, credit card charged Internet, Internet

On October 31, 2011 I ordered a product from this company with a total charge of $66.85.  I did not receive this by the 10th of November, 2011 so used their message board to inquire as to the product arrival.  I received no answer to this inquiry so sent a message again on November 14, 2011.  I was able to reach one person by telephone later on Nov. 14th and was told the product was on backorder.  On November 15, 2011 I decided to cancel my order and sent an email to that effect (as couldn't reach anyone by phone).  No response.  On November 18, 2011 I again emailed my cancellation and request for refund and confirmation.  No response. In the meantime the credit card had been charged.  On Jan. 6, 2012 I received an email my order had been shipped.  On January 25, 2012 I both emailed and left a message on their website that my order never arrived and I had not been refunded my money.  I also left several telephone messages at their 1-800-555-2316 phone number (posted on emails and website). I have never received one response from the company, never received the product nor a refund.