• Report: #897033
Complaint Review:

Ocwen Financial Servicing LLC

  • Submitted: Wed, June 13, 2012
  • Updated: Sun, July 08, 2012

  • Reported By: TotallyPissed — Willingboro New Jersey United States of America
Ocwen Financial Servicing LLC
PO Box 24737 West Palm Beach, Florida United States of America

Ocwen Financial Servicing LLC Not Helping Me Save My Home West Palm Beach, Florida

*Consumer Suggestion: You Have to File a Complaint With The Consumer Financial Protection Bureau and the BBB.. Or Else Ocwen Will Ignore Your Concerns

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My Loan was transferred to Ocwen Loan Servicing from Litton Loan sometime in the Year 2011.  As I have tried to speak with Ocwen in regards to my Mortgage, I seem to get the run around or you can't understand the person on the other end. 

When Calling The Office of Ocwen in West Palm Beach, FL- you are transferred to someone in India.  I have sent in Months ago all the paperwork for the Home Modification and so has the Attornies that represent the Foreclosure on my property, still as of today have not heard one word in regards to it and I fall under the Obama Plan for Medical Purposes.

I have also asked Ocwen to Produce the Original Note on my home- this they haven't done either, instead they sent me a copy of some paperwork with limited details on it- nothing to do with the note on my home. Today, I call Ocwen again, they tell me my Sheriff Sale is now Scheduled for August 2nd 2012 - it's so nice of them to send me information in the mail.

I would love to save my home, it is my primary residence with my teenage Daughter but Ocwen is no help to me and the lack of communication, the lack of them processing a Loan Modification has put alot of stress on me and has caused me to be depressed.  I have no place to go, I have no family I can go too, I have no money to move, and I live month to month wondering is it this month my daughter and I with my medical issues be placed on the street with out belongings. 

I like to get into a Class Action Lawsuit and I want them to tell me who the Mortgage Company is that holds my mortgage ( which I get told your Financial Couselor or whatever they are will call you on so and so day and give you this info.) why can't they tell me over the phone when I am on with them? and I want to see them Produce the ote on my home- I dont think they can.

This report was posted on Ripoff Report on 06/13/2012 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ocwen-financial-servicing-llc/west-palm-beach-florida-33416-4737/ocwen-financial-servicing-llc-not-helping-me-save-my-home-west-palm-beach-florida-897033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

You Have to File a Complaint With The Consumer Financial Protection Bureau and the BBB.. Or Else Ocwen Will Ignore Your Concerns

AUTHOR: ilic - (United States of America)

I am also an Ocwen Customer and I can tell you how to reach someone in the U.S. Everytime you call you will get a call center in India. Those folks in India don't care. They only quote scripts.

I was able to get a personal written letter from a guy in the Florida office resolving my complaint and apologyzing by filing a complaint with the CFPB (Consumer Financial Protection Bureau) which was set up by President Obama's Administration and they have a LOT of power. Companies take their complaints seriously. Also, I filed a complaint with the FLorida BBB and the Florida Attorney General as well as the Attorney General in my state and my states BBB. They ALL contact Ocwen for a response. You will be assigned a person.

You have to approach each mortgage company that you have a problem with from the standpoint you will SUE them to make sure you aren't messed around.

I know. I use to work in the Office of the President at Bank of America and that is all i dealt with. People getting ready to sue or people suing. It usually starts with a boatload of complaints though that is why I told you to do that.

You have to go higher than the folks in India because they won't help you. Also, they use to send you to an American associate if you requested one but now they don't even do that. The LIE like there is no American based associate. Shame you have to file an official complaint to reach someone in Florida.

Ocwen treated me well with my modification however. My home was nearing foreclosure. I was four months behind. Ocwen called me up out the blue and asked me how could they help and make me keep my home. I was shocked. But grateful. THey did a rush on the modification and stopped the foreclosure a day before it happened. They modified my loan.

Last, be astute when asking for your original documents. By law they must have the original signed documents. A digital copy won't do and won't uphold in court. It is against the law. However, at Bank of America they had us lying to those folks every which a way to Sunday. We did not have their original documents. I never even saw them and they were suppose to be in a warehouse somewhere (which was a LIE).

So we would print out the digital copy and send it to the person like it was a copy of the original. It was a copy of the original but we never had the original one. By law those folks could have had their mortgage free and clear. This has happened a LOT. I would say a very good large percent of people out there the companies don't hold the original signed documents just how the loan was bundled.

However, the only way to find out as if you go to court and have their attorneys bring the orginal signed documents. Lawyers in New York brought the digital copy and the case was thrown out of court. They could not foreclose. They will lie and say they have the original though.

Lawyer up. Let them know you mean business.
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