Ojas Enterprises LLC Ayur Skin CreamAll Natural Wrinkleless cream Broken Promises, generic emails, lies, and 5 months later- still no refund! Newburgh New York

 Ordered trial product, taking over a week to arrive. Ojas charged my card before the 15 day trial ended. I called immediately to start the refund process. I received the RA#'s and sent product back to the company. I received the confirmation email informing me of receipt of my package and the '7-10 day ' transaction window for my refund. Grateful for a responsible and honest company to return a much needed $250. It's a very nice story- to this point. After 2 weeks and no refund, I called customer sevice to leave a message. Two weeks later I got the generic auto email- to allow '7-10 days.' After a week, called again, got 2nd auto email. After additional 5 weeks I received the generic email stating that 'a technical issue on THEIR end, they couldn't give the refund and to contact my bank for a chargeback. My next email asked what is a technical problem, what info do I need for my bank, and asking them not to take another 4 weeks to respond. After a few calls and being on hold long enough to become a part-time job, finally reached a human voice on the phone. I was given an explaination that on that particular day the technical problem affected 1000 people, but they've been working to all this time to give my refund. (I was hard pressed to believe 1000 people), The agent told me he would work on it personally and take my request to the supervisor- manually. She knew that other refunds were given this way. She would do that to prevent a chargeback because it's a negative report for the company and could result on a fine to the company. Again, 7-10 stock answer. Now 4 months have passed. Several phone calls and emails have transpired, and given the promise of a refund. When asked to speak with a supervisor, the agent said he is a supervisor. In each phone conversation I was given the assurance that the issue was on their part, that I have followed protocol, and that I have been very patient. However, promises were not kept, and received the auto message to do a chargeback. Because of time lapse, the bank couldn't do a chargeback and there's no reason why the charge would fail. Now, today, in a 3-way call between myself, the bank, and customer service, the following excuses were given: The technical issue was caused because the company switch switched computers and many refunds were lost from the old computer system. Refund can not be given and nothing he could do. (It's the company error but I'm paying the price). I asked for the company phone number and he wouldn't give it. He was the call center representing the company. I then asked him to send me the product since I paid for it. He said he can't do that either! Then said, 'I'm on a time constraint and after I say this last sentence, I'm hanging up!' And he did! My bank also on the line asked some questions, and couldn't believe customer service acted like this! She couldn't believe it and deals with accounts everyday! I have documented every email, phone call, company response, and the agents. I have him dates of all telephone conversations and asked to have the recordings of each call so he could hear company responses and what I was told each time. He refused, no info to reach the company itself, and didn't think he could send the product- that he's keeping my money for! Stay away from this scam pseudo company! If there is a joint class action case being generated- PLEASE call to include me!