Complaint Review: Omaha Glass Pro
Omaha Glass Pro False Quote Omaha Nebraska
In November I called around several stores in Omaha getting quotes on installing a remote car starter removed from a car the we sold into the new car that we purchased. After recieving a quote of $150 I decided on Omaha Glass Pro but did not have the money so began saving.
By the end of December I had saved $175 (planning for total plus taxes) called and confirmed the previously quoted price and made an appointment. Each time that I called I gave the year make and model of the car it was removed from and the year, make, and model of the car the starter was to be installed. Each time the man quoted me as $150.
I also asked if there was any additional costs to add the power door options and he said no as the starter that I owned already had that function. As a matter of fact the second time I called and had explained that I called previously and was wanting to make sure prices hadn't changed he didn't even remember what he quoted me and joked (guess that should have been my first clue) "what did I quote you, 800 dollars", I laughed and said no and gave him his initial quote $150, he said that was the still correct quote.
I made the appointment right after I would have dropped a child off at school as to only have to take kids out in the freezing cold once. Ironically the day that I made the appointment on the weather ended up being so cold that all Omaha Schools were cancelled. Though normally I would not have kept a car appointment due to the weather I felt having to load my little ones into a freezing car just one more time was worth it as I was getting the remote car starter installed. So I bundled up that kids and headed to Omaha Glass Pro.
I unloaded my crew and was greeted by a man who confirmed my appointment, collected keys and the car starter. He asked if I was waiting and I replied that I had planned for a ride to pick us up. As I was gathering my things I asked to confirm the price quote once again and he paused and looked through the box and as he was doing this I explained that everything was in there.
As he pulled out the module he said "it's GM". I responded whomever I spoke with on the phone both times said it was $150 and that the cars were compatible. The man responded that it was him that I spoke with on the phone and explained that he didn't know it was a GM module. I again reminded him that when I called twice I gave him the year, make, and model of the cars. He aknowledged that but explained that they are just not compatible and confirmed with another man seated at the desk behind him. He took it back for someone else to take a look and got same answer.
Throughout this time I was told a new module would be an additional $80.
It is so unbelievably discouraging, disappointing to me to find this supposed reputable business runs like this. Maybe $80 is not much money to some but for my family it is.
Though the men I spoke with were cordial thier sucks being you attitude was obvious.
This is not only a place I will not be doing business with I will be sharing my experience and will strongly caution others to stay away!! As the quote that gets you in the door is not the price you will be asked to pay.
This report was posted on Ripoff Report on 01/07/2015 08:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/omaha-glass-pro/omaha-nebraska/omaha-glass-pro-false-quote-omaha-nebraska-1199901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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