REVIEW UPDATE: June 20 2018: Omega Auto Care remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Omega Auto Care is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Omega Auto Care has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Omega Auto Care has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Omega Auto Care remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Omega Auto Care for its full commitment to quality customer service.

Ripoff Report's discussions with Omega Auto Care have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Omega Auto Care listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Jeremy Lemken during an onsite inspection held by a third-party verification company with no biases towards Omega Auto Care.

Ensurity Group Ventures or EGV Companies is an umbrella company for Omega Auto Care & Mechanics Choice. Jeremy Lemken expressed that it's one company that promotes two different products. These products essential act as insurance policies for their customers. He further explained the difference between the companies, "Omega Auto Care was developed to cover a certain class of vehicles, and Mechanics Choice was developed to cover a separate class of vehicles. This allows us to be competitive on most vehicles across the board." These products act as service contracts for mechanical breakdowns for consumers who no longer have coverage on their vehicles. They provide different levels of coverage to satisfy the needs of a plethora of customers.

Leads for Ensurity Group Ventures are primarily obtained through 35 direct to consumer marketing companies that are independently owned. These companies utilize telemarketing, mail advertising, and online advertising to gain customers. Mr. Lemken explained the sales process after a coverage plan is purchased, "when you purchase the coverage, the coverage is explained to you and you are given a service contract in the mail. We have a 30-day money back guarantee of time to review the coverage and decide whether or not you want to keep the coverage. There is a 30-day 1000 mile waiting period before filing a claim. You have an ID card that you take to the mechanic. The customer is out of the mix at this point. The service department will reach out to our claims adjusters. We have claim advocates in our customer service department that will reach out to the consumer to let them know the claim is filed." Mr. Lemken further stated, "once they pick up the vehicle there is a $100 deductible regardless of how many things are fixed. Our cut off for the age of the vehicle is 15 years and 250,000 miles. For vehicles over 200,000 miles, it’s a very basic: engine, and transmission only. This means just the engine block and transmission. We address this up front. Our coverage never changes, so if you purchase a policy on a 15-year-old vehicle for 5 years, the coverage stays the same for the duration."



CUSTOMER CARE & COMPLAINT RESOLUTION – OMEGA AUTO CARE

During the on-site interview, Mr. Lemken was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Lemken expressed that their most common complaint arises when a customer doesn't fully understand the terms of their coverage. Mr. Lemken, who deals with all complaints personally, described the following scenario, "we had a lady that has a BMW and we have paid out nearly $4,000 in claims since she bought the policy in February. She filed a claim on the serpentine belt. Rubber items are not covered in the exclusionary coverages or brand-new cars when you drive them off the lot. She filed a complaint through consumeraffairs.com and gave us a one-star review. She canceled the policy and had only paid in $800. She bought a $3,200 policy that she was refunded on and canceled. We had paid out $4000 in claims. I spoke with her and apologized that she didn’t understand the coverage. I ended up reimbursing her another $800." Due to their extensive customer service policies, Ensurity Group Ventures has a 97% approval rating on covered components and 99.8% customer satisfaction rating.

When asked to comment on complaints posted on Ripoff Report's website Mr. Lemken responded to the active reports stating the following, "the first complaint isn’t even someone that bought a policy. I responded and asked this person to contact us and provide additional info about the complaint. He proceeded to explain the next complaint, "this person was over 30 days and was asked to mail in paperwork showing what the mileage of the vehicle was. This customer yelled at the customer service rep, and a supervisor. The customer was canceled for non-payment. I will refund this customer every dime they put into it, all $150. The customer kept hanging up on us when we tried to resolve it." Ensurity Group Ventures is dedicated to providing the highest level of customer service. This is reflected in their many accreditations, "we have an A+ rating with the BBB. We have 80+ positive reviews to 18 negative reviews. On ConsumerAffairs.com we have a 4.3 rating out of 5 and are considered one of the top 5 auto warranty companies in the country. We don’t pay to be higher. That’s organically, not by paying for it."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Lemken stated, "before we would only audit the sales call. Now we audit how the call was generated. If it’s a telemarketing company, they have a frontier that is making numerous calls to find someone interested in hearing about the coverage. We didn’t listen to the front of the call and we were getting some feedback that was kind of disturbing. Now we audit the call from front to back. We included things that have to be disclosed to the customer before the end of the call. Includes the fact that there is a 30-day waiting period, limits to liability if there are any on the policy, what we will pay out, and the 30-day money back guarantees." Additionally, they have implemented the addition of terminology to their agreements that the marketing partners must sign in order to promote their products. This ensures that all internal staff is on the same page with the education of their products.

Ensurity Group Ventures is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "Honestly, I am extremely excited about it. Ripoff Report is a great model or tool for companies that want to get better and not hide from their complaint. I am excited to create a new platform for customers to voice their opinion right or wrong and it gives us the opportunity to grow and learn and make things right in cases where we weren’t perfect. We do like the idea to give customers the opportunity to tell us how to get better. I am excited to partner with Ripoff Report not only for us but for our consumers."



OMEGA AUTO CARE – STATEMENT FROM ONE OF THE OWNERS AND THE VP OF OPERATIONS

" My name is Brian Fox and I'm one of the owners at Omega Auto Care. Thanks for taking the time to review our company. During the development of Omega Auto Care our #1 goal was to create a superior vehicle service contract that consumers can trust and rely on when their vehicle breaks down. I believe this starts with not only developing a great product, but by hiring the right people to service that product as well. We've created a family oriented environment at Omega Auto Care, where our employees are happy to work, and I believe this trickles down to our customers."

My name is Jeremy Lemken and I'm the VP of Operations for Omega Auto Care. I've worked in every facet of the vehicle service contract industry for over 12 years. During the development and growth of Omega Auto Care, our team has applied knowledge, expertise, opinions, and experience, good or bad, to help create the most reliable vehicle service product available to consumers. On behalf of management and staff, thank you for taking the time to review Omega Auto Care!



STATED IMPROVEMENTS FROM OMEGA AUTO CARE

Omega Auto Care recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Omega Auto Care has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Brian Fox and Jeremy Lemken, Ripoff Report is convinced that Omega Auto Care is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Omega Auto Care meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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