• Report: #150919
Complaint Review:

On The Web Marketing Aka Real Wood Furniture Of Las Vegas

  • Submitted: Fri, July 22, 2005
  • Updated: Fri, July 22, 2005

  • Reported By:Palm Desert California
On The Web Marketing Aka Real Wood Furniture Of Las Vegas
7340 Smoke Ranch Road, Suite A Las Vegas, Nevada U.S.A.

On The Web Marketing, Real Wood Furniture Of Las Vegas ripoff Company won't accept cancellation 2.5 hrs. after order placed that won't be shipped for 3 to 8 business days Ripoff Las Vegas Nevada

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

On July 21, 2005 at approximately 1:45 p.m. I ordered a hanging lamp from On The Web Marketing (OTWMG). Order was placed with Amy @ 1-800-220-7584, and billed to my Discover Card. No mention of cancellation policy was ever mentioned during the phone call. At the time order wasplaced I did not realize ceiling in my new home was not wired for electricity. My friend advised me of this at apprx. 4 p.m. and/or 2 hrs. l5 minutes after order was placed.

At 2:17 p.m. an email was sent from OTWMG confirming order. However I did not receive email until shortly after 4 p.m. due to da power surge & an hour plus brown out.

Upon receipt of OTWMG's confirmation I immediately called the company and requested to cancel. At that time I was informed "the order cannot be cancelled because the transaction to their supplier was done electronically." Sounded fishy to me that one can contact a manufacturer to place an order electronically, but you can't contact same manufacturer to cancel the order electronically.

The reason being is that OTWMG wants to sock you with two way shipping charges and a 30% restocking fee (see attached)

We have received your request to cancel your order. Once submitted, orders are electronically relayed to the appropriate vendor or manufacturer. As a result, orders cannot be cancelled once processed in our system. We guarantee shipment of most items within 4 weeks. Provided your item does not have a stated shipping time of longer than 4 weeks you may call at the end of the 4-week period to cancel your order provided it is not in transit to of from our shipping facility.

Depending on the situation some orders may be cancelled with our vendor/manufacturer for a 30% cancellation fee.

If you have simply ordered the wrong item it may be possible to process an exchange for another, similar product that will fit your needs. Please contact customer service if this is an option that may work for you.

After your order ships please accept delivery and inspect the product. Please contact us if you would like to return your merchandise, and we will provide a Return Authorization Number. Your refund will be the cost of the
item less all actual shipping charges.

Please note that if you refuse the item when it arrives, you will be refunded the purchase price for the merchandise less a 30% restocking fee and less shipping in both directions. Your refund will be processed at the
time the refused merchandise is returned to us.

Please refer to our complete customer service policies that are posted on our web site for further information.

Sales Department
On The Web Marketing Group

I have tried phoning and emailing again today, July 22, 2005, but to no avail. I will, of course, file a "dispute" with Discover Card, and appreciate that Rip-off Report and the BBB have other complaints.

Palm Desert, California

This report was posted on Ripoff Report on 07/22/2005 04:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/on-the-web-marketing-aka-real-wood-furniture-of-las-vegas/las-vegas-nevada-89128/on-the-web-marketing-real-wood-furniture-of-las-vegas-ripoff-company-wont-accept-cancell-150919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on On The Web Marketing Aka Real Wood Furniture Of Las Vegas

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?