• Report: #800869
Complaint Review:

One Hour Heat and Air

  • Submitted: Tue, November 22, 2011
  • Updated: Tue, November 22, 2011

  • Reported By: C — Mesquite Texas United States of America
One Hour Heat and Air
1510 Stevens St, Dallas, Texas United States of America

One Hour Heat and Air Quoted me $891 for a simple 10 second job... I'd pay more for a monkey to beat at my furnace with a wrench! Dallas, Texas

*REBUTTAL Owner of company: Under New Management

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My tenant called me from a new rental property of mine, saying the heating wasn't turning on. I have had problems in the past with AC guys, and so decided to try a big company for once. I checked out One Hour Heating and Air on the BBB, and saw they had a good rating. They also had good reviews, so I chose them based on this. They insisted that I scan and email them a form with my credit card details before they started work. Due to problems with their email system, this process took 10 days.

Their guy went out, charging $109 for service call and diagnostic (ouch) I thought I'd suck it up, if they could get the job done professionally.

The guy said my control board needed replacing, and quoted me $792, +$99 to go get the board.

I said I'd get the board for him, save myself the $99, but he said no, it wouldn't make a difference, since I'd still have to pay him for waiting around. I asked where the board was, and he didn't know. "How do you know how much to charge if you don't know where you have to drive?" I asked him

I asked him for the model and serial number of the furnace, so I could shop around and make sure he wasn't trying to make a chump out of me. He was extremely reluctant to do this, and was very eager to run my credit card there and then to just get the $109 and go. I wasn't having any of it.

I called a local guy, who told me the part was under warranty anyway, so would be free. The job would cost a max of around $300.

I informed One Hour Heat and Air of this, and said I was extremely unimpressed with them. After looking into it, they dropped their quote to $200, and admonished me that I should have informed them the unit was under warranty. I told them that I had simply called another AC guy, who had done his job and TOLD ME about it.

I went with the other guy, who went out the the property immediately, and ended up charging me a total off $75, the cost of a service call.

The problem had simply been that the plug was in the socket the wrong way, reversing the polarity. I just saved almost $830 by NOT using One Hour Heat and Air.

Had more people written bad reviews about this company, I wouldn't have chose them initially, so I'm doing this for all you guys. Apparently they are well know for price gouging and trying to rip off women, and old people.

Just because I'm a woman, doesn't mean I'm a chump. Do not use One Hour Heat and Air.

This report was posted on Ripoff Report on 11/22/2011 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/reports/one-hour-heat-and-air/dallas-texas-75218/one-hour-heat-and-air-quoted-me-891-for-a-simple-10-second-job-id-pay-more-for-a-mon-800869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Under New Management

AUTHOR: Randy K - ()

First of all let me say that I am VERY sorry for the type service you received! 

As of March 2012 we are under new management/ownership.  We will do EVERYTHING we can to make sure everyone of our clients are 100% completely satisfied with our work. 

I've been in the business for 27 years and know that technicians are not perfect and will make mistakes.  However, we will correct those mistakes as long as we know about them.  If you will contact our office 214-328-2100 and provide your name and address I will be ahppy to refund you the money you did pay.

Again I am truly sorry fo the type of service you received!

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