I subscribed to a Geneology website called OneGreatFamily in order to perform research on my ancestors. Initially I only signed up for a 7 day trial, but because of the dificulty involved in first finding a number in which to cancel my subscription and then not being able to contact them with that number for several days ... I ended up cancelling over the phone with "Eric" who told me that he would not refund me my money because my "free trial period" had expired by two days. Ok, I said... so be it.
I then attempted to use the sight. The web browser software I needed to download could not be used on my mac (I was not warned of this prior to signing up for the "free trial"), so I used my husband's PC. Still the software kept coming up with this: "Cannot continue. The application is improperly formatted. Contact the application vendor for assistance."
I also searched names in the database, but every time I came upon a potential match to one of my ancestors and thereby clicked on their name I got the message: Error code 22055. No explanation of this code on their website.
I couldn't add names of any of my grandparents siblings to my manually input "Family Tree."
Also received Error code 27012 (No explanation again) when clicking on names.
In short the site does not work. At All. So I emailed, and I called, and I never, ever got through. I left messages... at least 20. And sent at least 7 emails. I've never heard back.
So, I am out the money. I have researched Bradley T. Goulding and he is the CEO of dozens of failed companies. He has alledgedly taken money from investors in real estate development scams and he has been a defendant in multiple legal disputes involving his companies.
I just want his scams to stop, and if this helps anyone it will be worth publishing this. I'd love my money back, but I doubt that will happen. I've contacted the Consumer Protection Agency in Utah, but so far they have not been helpful. Maybe if I'd been scammed out of a sizeable amount of money they'd give a rat's a*s.
By the way, I have Bradley's home address in Utah if anyone wants it... I'm not sure if I can legally post it here... but like i said I've got his address.