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Report: #639019

Complaint Review: online-ele.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Hamza — Jeddah Internet Saudi Arabia
  • Author Not Confirmed What's this?
  • Why?
  • online-ele.com Internet United States of America

online-ele.com I made an order and sent the payment, but my order was not delivered as they claim that it was stopped at customs and now I have to pay taxes to clear it. They are not accepting to cancel my order and Internet

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I made an order on the 6th of September for an IPAD and an IPHONE 4 through this Chinese B2C website. After making the order and sending them the money through Western Union, they promised to ship the order the next day. 


The next day they shared with me a tracking number and shipped the product through a different courier than what was agreed (EMS instead of UPS). The parcel number was invalid as I tried several times to track it on the EMS website but they always gave me an error.

Today (9th of September) they sent me an email saying that the order was detained by customs and now I have to pay a tax worth of 1083 USD for my order which is worth 1280 USD!! The only other way is that I make extra orders worth 1083 USD and then they will pay the tax and ship the products to me. They refuse to refund me my money.

No where in there website was there any information of such taxes or there no refund policy!


This report was posted on Ripoff Report on 09/09/2010 08:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/online-elecom/internet/online-elecom-i-made-an-order-and-sent-the-payment-but-my-order-was-not-delivered-as-th-639019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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