Complaint Review: Online River LLC - New Canaan Connecticut
- Online River LLC 237 Elm Street New Canaan, Connecticut United States of America
- Phone: 203
- Web: https://www.onlineriver.com/
- Category: Computer Software
Online River LLC Never refunded my $480 for a retruned product New Canaan, Connecticut
*Author of original report: Update
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I contacted this company when I was looking at software to run my business. They were pretty high pressure. When I finally made the decision I was going to pay via CC and he offered me a discount to give them access to my checking. I did and they took out $480+ from my account that day. One week later I still did not have the product and contacted the company several times via email (they don't answer the phone once they have your money). They blamed the hurricane for the delay even though I ordered the software and they took the money a week prior.
Once I got the software it was the wrong version. They offered to send the correct version I said OK. One week later still no software. I called 3x and got no response. They finally answered my email and said the machine was broken. I told them it was too late and I would return what I had and wanted my money back.
I sent the package certified mail and they received it in two days. One week went by and no refund to my account. I left several voice messages and sent a bunch of emails. No response. Fast forward to today 1.5 months later still no refund still no answer to my calls.
DO NOT do business with this company.
This report was posted on Ripoff Report on 11/02/2011 04:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/online-river-llc/new-canaan-connecticut-06840-5336/online-river-llc-never-refunded-my-480-for-a-retruned-product-new-canaan-connecticut-794534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Update
AUTHOR: Diana - (United States of America)
SUBMITTED: Friday, November 04, 2011
The company sent the refund check today via FEDX.
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