• Report: #817135
Complaint Review:


  • Submitted: Tue, January 03, 2012
  • Updated: Tue, January 03, 2012

  • Reported By: Kevin — Spring lake North Carolina United States of America
Internet United States of America

Onlineguitar.com Never received product and have not received refund Internet

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On December 2nd I ordered a cello from onlineguitar.com which they said would take 7 days to arrive. Around the 17th of december when I still did not receive the cello I called the 1-800 number and they said they would track it and email me back. A few days later after receiving no email I called back and they said the product was returned to them broken and would offer me a refund.

When no refund was received I called back and they asked me to email them and they would send me the information for the refund. After a few emails back and forth with no specific information I called back and the manager whom I need to speak is either not there, just left or hasn't came in yet. I have not yet received my refund.

This report was posted on Ripoff Report on 01/03/2012 07:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/onlineguitarcom/internet/onlineguitarcom-never-received-product-and-have-not-received-refund-internet-817135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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