Report: #1130338

Complaint Review:

  • Submitted: Wed, March 12, 2014
  • Updated: Wed, March 12, 2014
  • Reported By: Susan — Houston Texas
    8385 Canoga Ave
    Canoga Park, California
    USA Worst customer service imaginable, product never arrived and no communication Canoga Park California

Show customers why they should trust your business over your competitors...

This comapny has hands down the worst customer service that I have ever experienced and their operation is extremely shady. I am pretty sure taht they are not a legitimate business.  i ordered a bed in December which was supposed to ship in 2 weeks. After about 6 weeks I began calling to find out where it was. I left multiple messages (no on ever answers the phone) and had no return calls. i also emailed the customer service email multiple  times and no response. On about the 20th call a man named Garret answered the phone. He seems to be the only person working there. He told me that his system showed that the order has already been delivered although he couldl not provide any tracking information. He said he would palce another order that woudl ship "right away" and I would receice an email. he also refered me to "keisha: his manager and gave mer her email, which again whent no where.  Of course I didn't get an email about the new order shipping.  So the calls to voicemails began again. After about another 4 weeks I managed to reach Garret again. He assured me that it was "on the way" and that I would receive shipping information soon. He had no explanaiton for not returning about 20 voice messages except that they are "busy after Christmas". After more time passed with no bed I sent an email requesting cancellation of the order. Miraculously I received a response to this one! The response said that they woudl be happy to cancel my order, but that I could not consider the cancellation final until they sent "written confimation". Of course they never sent a confirmation. I have since read numerous reports online of similar experiences. I am very suspicious that this is a sham operation and you need to STAY AWAY if you value your time and money.  Clearly I have been scammed for $460 but it coudl have been a lot worse so BEWARE! 

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This report was posted on Ripoff Report on 03/12/2014 08:38 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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