Report: #165898

Complaint Review: OnStar Subscriber Services

  • Submitted: Sat, November 26, 2005
  • Updated: Sat, November 26, 2005
  • Reported By: Santa Ana California
  • OnStar Subscriber Services
    P.O. Box 0217,
    Troy,, Michigan

OnStar Subscriber Services fraudulent billing, keeping credit card infromation without advising customers, would not let me cancel even though I called, ripoff. Troy, Michigan

Show customers why they should trust your business over your competitors...

OnStar Subscription Services fraudulently billled us for a subscription that we DID NOT want nor did not renew. We purchased our 2004 Suburban in February of 2004. We were told that we would have 1 year of OnStar for free. The Suburban is in both my husband's name (his is first) and my name.

I called OnStar in March from the truck to request a new phone number for it because the area code was wrong. The person took my name and information and changed it for us. My husband was not in the vehicle at the time that I did this.

In April (approximately) of 2004, I received a call from an OnStar representative (I did not get his name) at my house, asking me if I wanted to buy minutes for our OnStar phone. I did, and gave him my credit/debit card number. There was no mention that this information would be kept on file for any other use. I believed it to be a one time use of my credit card.

In June of 2005, I noticed a billing for OnStar on my bank statement. I called OnStar and told them that they were fraudulently billing me since we hadn't renewed our subscription, nor did they have permission to use my credit/debit card for anything other than what I had bought for phone minutes in April of 2004.

I was told that I was not on the account (suprise to me since they were able to let me change the phone number and area code AND take my information so I could buy minutes for the phone!) and my husband would have to call in to cancell. In the meantime, they would continue to bill me.

Now, I confess, I don't look at my bank statements hardly at all, although I will from now on. I also didn't have my husband call until today, November 26th to cancel. They will not refund our money, ($169.50) for the 10 months that they charged us that we did not authorize them to do so. Yes, I should have been quicker at dealing with this. But, they are wrong for stealing from our account without written or verbal authorization from us and I want to sue them.

If there are any lawyers out there that would take this case pro bono for us, I would be willing to be that there are thousands of others out there that have been screwed by OnStar. Please, someone contact me at (email deleted - see below) with any information on any lawyer that will consider taking this case on. I'm sure that we could do a class action lawsuit if there are many people that have had this happen to them.

I'm an going to contact my credit union on Monday to have them investigate the charges and see what can be done on that end. Please, anyone out there, I'm not looking to get rich from this, but I do want to put an end to OnStar's illegal actions. Remember that AOL got sued in a class action lawsuit for the way they billed people, and they lost! I need to hear from others who have been screwed by OnStar. Any help would be appreciated!


Santa Ana, California

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This report was posted on Ripoff Report on 11/26/2005 01:26 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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