Open Box Offroad The JeepHut, thejeephut.com Rip off alert Jasper, Georgia

A refund was posted to my account on February 3, 2013 after I contacted the company via phone (2/1)  and three times via email (1/28, 1/31, 2/1) requesting a refund for an order that was out of stock and never placed.  That's a lot of work for a customer to get a refund when your own web site has terms and conditions that state, "Your credit card is not charged until the item is shipped."  You might want to revise your Ts & Cs.  I never received a note or call back from anyone confirming that my money was refunded, which is was what prompted me to really feel ripped off (how else is a customer supposed to know they're going to get their money back if there is zero communication?).

Refund received.  Case closed.

I read the review above and must admit that it is mostly true.  The person handling his order did have a cardiac event and was hospitalized right after speaking with the customer on the phone.  72 hours later the customer did call and I personally answered since we were now short staffed and told them I could call them back or they could hold because there was a line of customers and only two of us here.  They decided to stay on hold and eventually hung up the phone.  I received an email from them stating that they were going to file this report and a charge back.  I stated we would refund their money promptly and did so within 15 minutes.  No charge back could have been filed as the refund was processed promptly.  I did apologize to the customer that we were short staffed due to more than one person being out on health issues. 

Unforutunately there is nothing else I can say about the report as I had it handled in the 15 minutes I was aware of it and the person originally handling it was in the hospital still.  

In regards to the caller ID, comment, we only had two people so it was probably just the luck that I had picked up on that one.

Again, I apologize to that customer. A refund was given.