Complaint Review: Optimum First Mortgage - fountain valley California
- Optimum First Mortgage 8900 Warner Ave fountain valley, California United States of America
- Phone: (877) 816-7846
- Web: http://www.optimumfirst.com/
- Category: Mortgage Companies
Optimum First Mortgage Wasted time and money on refinance that Optimum could not complete, other company did in 3.5 weeks fountain valley, California
*REBUTTAL Owner of company: Optimum First Mortgage Is An Upfront And Honest Company
*Author of original report: This company refunded all costs and reprimanded the employee at fault
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Unfortunately, I would not recommend Optimum First Mortgage, Fountain Valley, CA for a mortgage. We began the refinance process with them end of June 2010. All requested documents, records and even appraisal were received in their office by the 9th of July. Long story short we heard little to no contact from them through August 19 other than I would call for an update and be told excuses such as the lender was overloaded and there was a question with the appraisal. Over these 6 weeks no one ever requested a verification of employment from either of our employers this was suspicious as usually this process begins immediately. So August 19th , frustrated at this point I made a call to their office the day before the 45 day rate lock expired and was told the lender said the appraisal came in too high. They did not offer to extend the rate and help work it out. My loan rep Cody offered to see if another lender would be available. Two weeks passed and I never heard back from Cody. Now having lost 2 months time, our low interest rate and $365 on a wasted appraisal, I emailed them and ask for a refund of my appraisal fee. My last response from them was this..
Carmen,
I will have my manager get in contact with you today. Thank you.
Optimum First Mortgage
Unfortunately, something is very suspicious about this whole process.
That all said, we decided to start the process with a local company we sat down with them on Tuesday August 31. In 3 weeks we have now already signed loan documents and will close early next week. By the way the appraisal came in $25K higher than the first one. Bottom line find a local mortgage company or bank referred by a local real estate professional or friend. And dont take a chance on Optimum First Mortgage.
This report was posted on Ripoff Report on 09/25/2010 01:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/optimum-first-mortgage/fountain-valley-california-92708/optimum-first-mortgage-wasted-time-and-money-on-refinance-that-optimum-could-not-complete-644367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Optimum First Mortgage Is An Upfront And Honest Company
AUTHOR: Matthew Dohman - (United States of America)
SUBMITTED: Thursday, November 11, 2010
Optimum First Mortgage refunded this borrower their appraisal money because we could not complete the loan for them. The issue was the lender would not accept the appraisal due to the lack of sales comparables. Although this is not common it does happen with every lender or broker.
Customer service is our top priority, if any potential or existing customers have any issues or concerns please contact upper management. You can reach us by calling 877-816-7846 and asking for Robert Drenk, President/COO at extension 102.
#1 Author of original report
This company refunded all costs and reprimanded the employee at fault
AUTHOR: carmen - (United States of America)
SUBMITTED: Monday, October 11, 2010
After posting We received a call from the head of this company who apologized for the problem, refunded my money and reprimanded the employee. He assured me that other customers would not go through this again.
If you need a mortgage give Optimum First Mortgage of Fountain City a try.
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