Orange County Pool & Spa Brian Rejniak NO customer service - Inexperienced technicians - Overcharging Anaheim Hills, California

This is the nonsense you will be exposed to if you do business with this company, all over $291 (what he 'thinks' is owed to him).  WOW.  The collection agency refused his case and I have handed this off to my attorney to deal with this nonsense once and for all.

From: ocpoolspas@aol.com [mailto:ocpoolspas@aol.com]
Sent: Wednesday, July 25, 2012 7:56 AM
To: shelsand@aol.com; mjv@mjvlaw.com; anthony@ocpoolspa.com; brian@ocpoolspa.com

Subject: cease and desist harassment

You will immediately cease and desist harassment and contact to OCPS.  You write another false review or contact this company again we will be filing a police report with Brea Police Department for harassment and seeking a restraining order in Orange County Superior Court.  In addition you have posted several false statements about OCPS in retaliation for us sending you to collections and filing a lien on your proerty for monies owed to us. You can feel free to check OC and LA County court records we have successfully sued several deadbeats such as yourself for false postings and won including attorney fees.  One was well over 6 figures.  So go ahead, I dare you!

 OCPS has serviced over 16,000 SATISFIED customers since 1996  and had ONLY 40 complaints with the BBB.  Interesting how EACH AND EVERY complaint is a deadbeat who owes OCPS money, we have liened their property and either sued or sent them to collections.  We have never had a legitimate complaint.

You also fail to recall WE STOPPED YOUR SERVICE.   It is not the job of OCPS to add water to your pool, it is your job!  If your pump runs try that is YOUR problem, not ours.   I have emails confirming you owe us money, you approved a filter cleaning you never paid and on.   I can start posting about your business and filing false complaints as you have us.... lets see how you like it.

 Instead of being a white trash classless lowlife and putting your home and assets at risk through a court proceeding for libel and defamation, pay the money you owe OCPS.  Again, you contact or harass us again I'm suing you.  There's a reason your emails have been blocked.

It's interesting how Orange County Pool & Spa Service has serviced over 16,000 SATISFIED clients since 1996 and has ONLY 40 complaints with the BBB in 15 years.  Each and every complaint has the same thing in common as Shelly Sanders, they did not pay their bill, OCPS has filed a mechanic's lien on their property and either sued them or send the account to collections. OCPS has never had even one legitimate complaint in 15 years. Just deadbeats complain.

Oh, and the BBB will give you an A+ if you continue to pay them their annual subscription rates.  In early 2011 OCPS had a A with the BBB, we cancelled our membership and since have been lowered.  The BBB is similar to the mob or politican.   To prove my point Yelp has over 400 complaints and has an A because they are a PAID member.

Also a warning to anyone who posts false information about OCPS we have successfully sued several posters for libel and defamation and in addition to an award we obtain attorneys fees.  OCPS takes it's reputation VERY serious!!  Be warned you will be sued.

To address Shelly Sanders false posting we have filed a lien against her property.  When Shelly hired us she did nothing but badmouth the previous company and how they ruined this, and ruined that....It is not the pool service technicans job to add water to the pool, that is the owner or tenants job.  We made many many free trips outside of pool service per request iof the tenant and Shelly, without charge!  Shelly owes OCPS money for pool service and filter cleanings she approved and we have the emails.  OCPS has never preformed any repair work on the pool and is owed for weekly cleaning and filter cleaning in addition to a melted basket.. which is our fault how????


In addition to the aforementioned issues OCPS CHOSE TO TERMINATE POOL SERVICE FOR SHELLY SANDERS AND HER TENANT AS WE FELT WE WERE NOT A GOOD MATCH.  SHELLY SANDERS DID NOT STOP OUR SERVICE.  I have the emails to prove once again this woman is a habitual liar.  She too owns a business, I wonder if she'll appreciate what I'm going to write online about her business....



Bottom line Shelly Sanders, pay your bill!