• Report: #661910
Complaint Review:

Orbitz Worldwide, Inc

  • Submitted: Sun, November 14, 2010
  • Updated: Mon, November 15, 2010

  • Reported By: Carpooler — Idaho Falls Idaho USA
Orbitz Worldwide, Inc
500 W. Madison,Suite 1000, Chicago, Illinois 60661 Chicago, Illinois United States of America

Orbitz Worldwide, Inc Overseas Military daughter now not coming home for Thanksgiving- Orbitz not helpful Chicago, Illinois

*UPDATE Employee: Ticket Canel Error

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My daughter is in the USAF and had long ago purchased a plane ticket home to Idaho for Thanksgiving.  Over the weekend she went to print out her ticket, ended up canceling her ticket by accident.  Yes, this was her fault only.
She was on the phone to Orbitz overseas customer service within minutes- "Please can you do anything, any other airline, any other flight?" No, and her $800 ticket and her travel insurance is gone- nothing.  This is the then email sequence-

Auto-Response 11/13/2010 04:05 PM
Thank you for contacting Orbitz.
 Customer 11/13/2010 04:05 PM
While trying to print off my ticket for this Thursday, I accidentally canceled the ticket. I did NOT mean to do that.
Could you please help with either retrieving my reservation or a refund for my money.
I did purchase travel insurance.
Thank you,
Dear +++,

Thank you for contacting Orbitz.

I understand you wish to reinstate your cancelled flight reservation.

Once the reservation is cancelled, it cannot be reinstated.
Yes, it was her error-  but for heaven's sake-  she called within minutes, she would have been very willing to have paid any fine. Now, no Thanksgiving in the States.
And as she is young military, with no credit card-  it was done as a debit from her checking account.
Space A travel is too uncertain for a major US holiday. 
The only choice for military is internet ordering.
Not sure what this report can do. We are done crying over this-  but others, please just be so careful where you buy a flight home.

This report was posted on Ripoff Report on 11/14/2010 04:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/orbitz-worldwide-inc/chicago-illinois-60661/orbitz-worldwide-inc-overseas-military-daughter-now-not-coming-home-for-thanksgiving-or-661910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Ticket Canel Error

AUTHOR: Custrelsgal - (U.S.A.)

Hello Carpooler, I am with Orbitz Customer Relations.  Please e-mail your daughters Orbitz record locator to customerrelations@orbitz.com.  I will be glad to review her canceled booking for available options.  Please send your e-mail to my attention and include your blog screen name.



Orbitz Customer Relations



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