• Report: #1093859
Complaint Review:

Ortho Mattress

  • Submitted: Tue, October 22, 2013
  • Updated: Tue, October 22, 2013

  • Reported By: D Lyons — California
Ortho Mattress
15300 Valley View La La Mirada, California USA

Ortho Mattress Faulty Products, Don't Honor Warranty, No Acceptance of Responsibility to Make it RIght La Mirada California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

We purchased a $1,500 mattress from Ortho Mattress. Within a few months, we began to see the springs and the quality of the mattress begin to change. We contacted Ortho and they said that we had to pay to get it evaluated by an independent inspector. We pay the $50 only to get a person who obviously has the interest of the manufacturer tell us that we did not buy a new box spring at the same time and therefore, we had to do that for him to test the bed. Our box spring was fine, but we were forced to buy one so we could get them to test the mattress.

The company has shown no willingness to accept any faultiness in their product and keeps looking to pass blame elsewhere. Even now when we performed their compression test and showed the bed to be beyond the specs for defective, they came up with other excuses and want us to pay again to have it inspected.

Their customer service person if said something insane, like "well a cat could have caused that damage" Nope, no cats in our house, just regular 180lbs and 125lbs people whose bed has 2" dips and top material that looks like it is completely detached from the mattress.. [continued below]....


Oh, did I tell you that this has been going on for more then 3 years with them - no wonder I am tired from lack of sleep.

This report was posted on Ripoff Report on 10/22/2013 04:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ortho-mattress/la-mirada-california-90638/ortho-mattress-faulty-products-dont-honor-warranty-no-acceptance-of-responsibility-to-1093859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Ortho Mattress

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?