Report: #508449

Complaint Review:

  • Submitted: Tue, October 13, 2009
  • Updated: Tue, October 13, 2009
  • Reported By: Adam — Cadillac Michigan U.S.A.
    Highlands Ranch, Colorado
    United States of America
  • Phone: 8007744802
  • Web:
  • Category: Plumbing Overstock Deals steals my money Highlands Ranch, Colorado

Show customers why they should trust your business over your competitors...

I called and spoke with them about a faucet their website said was in stock. I was informed it was actually on backorder. I told them I had to have it in 3 weeks and they said it would not be a problem. I reiterated that it was urgent I get the product in 3 weeks and was again told it would not be a problem.

About 2 and a half weeks passed and I called to check on my order status. They said they had to contact the factory. Then I was told it would be ANOTHER 2 to 4 weeks. At this point I told them to immediately cancel the order and refund my money. I then had to buy a different faucet at a different website.

About 3 days passed and I still didn't receive the money back so I called them. They told me they had to wait to get their cancellation notice from the factory. This is extremely poor customer service. Their dealings with their vendors have nothing to do with the customer. The customer should not have to wait on their vendors to get their money back.

Another 3 days pass and I still did not get my money back so I called again. This time I told them if I didn't get my money back I'd file a chargeback with the bank. They said they would send it. I check the bank account a couple days later, and they sent the money minus 20%.

I call them again and they said it was a "mistake" and they would send the remainder of the money. The next day I check my account and the original money they sent was gone so I call them about this. They said they preferred to take that money back and send the whole thing again.

Now it is 4 days later and I'm out of patience. I am filing a chargeback with my bank, this report, and a report with the BBB.
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This report was posted on Ripoff Report on 10/13/2009 07:30 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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