Report: #1065800

Complaint Review: Packey Webb Ford

  • Submitted: Wed, July 10, 2013
  • Updated: Wed, July 10, 2013
  • Reported By: Ali — Naperville Illinois
  • Packey Webb Ford
    2150 W. Ogden Ave
    Downers Grove, Illinois

Packey Webb Ford They tried to steal $500.00 deposit for a car NOT delivered. Downers Grove Illinois

*UPDATE Employee ..inside information: We're sorry you feel that way about your visit

*Consumer Comment: You totally blew it

Show customers why they should trust your business over your competitors...

In May 2013, I contacted Packey Webb Ford, because they advertised they had a blue ford escape with the options I wanted in and on this car. They told me it was on their lot and all I had to do was come down and get it. When I arrived, the car was not there, and they said, they could get it because it was at another dealer and it would not be a problem. I was told all I had to do was put down $500.00 cash and that would show good faith on my part and they would have the car on their lot in a couple of days. They could not get the car it somehow went away and they could not find it. However, they told me about the cars they had on their lot and told me since I already gave them $500.00 they would use it towards a car on their lot. I said no, I wanted the car in the color I wanted and I want the options in and on the car as I described to them in previous conversations. Packey Webb refused to give me my money back. I left the dealership, without my $500.00 deposit and I did not have a new car. I contacted the credit card company and told them about the situation. The credit card company said they would get my money back. Packey Webb told the credit card company this was a deposit towards a car purchase. The credit card company did not refund me my money. I went to the dealership on July 9, and again asked/demanded my $500.00 to be returned. I was told by the owner of Packey Webb "I was never going to see that money" and to get out of his business before he has me arrested.

I had to call my lawyer and prove I was going to take him to court and sue him for more than $500.00. He then berated me, demanded that I apologize for asking for the money, and demanded that I say please and thank you to him or no money would be returned. I did neither of these things. I am in communications with my lawyer right now and I am considering my options. It is sad that I would have to threaten a lawsuit before they would even consider giving me my money back. This dealership should be shut down for false advertising, strong-arm tactics, and bait and switch selling, attempted robbery.

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This report was posted on Ripoff Report on 07/10/2013 05:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee ..inside information

We're sorry you feel that way about your visit

AUTHOR: Packey Webb Ford - ()

I'm sorry you feel that way about your recent visit. 

I would like to remind you that, as we attempted to explain to you before on numerous occasions, we do NOT retain credit card information due to privacy laws. As we tried to tell you in several phone calls to you we need the card information again before we can process a return. 

Again, I apologize for the inconvenience, please understand that it is very difficult to communicate with a "demanding" customer that will only yell, swear and alarm our other customers while throwing paperwork at us.  The other several hundred customers that bought their new Fords from us last month had a much better experience and I truly wish you could have had the same.

For other interested parties, here at Packey Webb Ford we have an exceptional track record with customer satisfaction.  We also take our customers' privacy very seriously and we NEVER retain credit card information.  When a deposit is left on a credit card the only way it can be refunded is when the customer provides us with the credit card account information required to process the refund.  It is normally a very quick and easy process for our typical customer.

In the event a customer leaves a deposit on a special order vehicle or a transfer from another dealership that deposit is held until the vehicle can be delivered.  If extenuating circumstances prevent us from delivering the vehicle as promised a refund is ALWAYS offered.

Any business owner knows that you can't survive if you "steal" from your customers and risking the loss of a customer over such a small amount simply doesn't make any sense.

In this specific instance we attempted to contact this customer a total of six (6) times over the phone to arrange for a refund.

When one of our employees was finally able to make contact with the customer he refused to either provide the card information over the phone or come in with the same credit card used for the deposit in order for us to refund him (see above).

It would have taken less time for this customer to come in and process their return than it has taken them to make this report.

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#2 Consumer Comment

You totally blew it

AUTHOR: coast - ()

You trusted them with your deposit after they lied to you about the vehicle's location. Did you negotiate a price on the vehicle that you never test-drove before you paid the deposit? A Bill of Sale should be written showing the deposit and agreed upon price of the specific vehicle. Without a Bill of Sale they can claim you agreed to buy a gumball machine or any car on the lot.

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