Report: #224224

Complaint Review: Palm Harbor Homes - Palm Harbor Village

  • Submitted: Thu, December 07, 2006
  • Updated: Tue, May 19, 2009
  • Reported By: Gearhart Oregon
  • Palm Harbor Homes - Palm Harbor Village
    2891 Newberg Hwy
    Woodburn, Oregon

Palm Harbor Homes - Palm Harbor Village offered great service until they had all my money, now I can't get them to finish my house. Overdue 4 months. ripoff Woodburn Oregon

*Author of original report: Palm Harbor crappy house two year report

*Author of original report: Thanx God and every government agency you can imagine, I beleive my house is done

Show customers why they should trust your business over your competitors...

Palm Harbor salesman Terry Jones told me he could have our house FINISHED in about one month, "conceivably 3 to 4 weeks". My MOTHER has mid level ALZEIMERS and my FATHER has PARKINSONS and has had STROKES. My parents doctor gave us a letter saying we needed to place a home on our family property to care for them.

I have found they tell each customer a different compleation time line depending on what is required to make the sale.

The customer service was great through July 13th when we gave them the cashiers check for the remaining balance of the $183,400 selling price. After that, things have gone to hell.

It is now December 7th, and the house is STILL NOT FINISHED.

I have contacted everyone up to the president of the company to no avail. Woodburn sales manager Dave Conway has the unique distinction of having lied to me every single time I have talked to him (100%).

If you set a date to file legal action, they will show up and fiddle around on the last day.

It took 34 days from start of set up to get the roof what they said was finished, and then it failed inspection. I also found a patch where they had put different color shingles on the back side where it couldn't be seen except by climbing on the roof.

My state senator finally had the state building division do another(2nd)thorough inspection, so PH people were there the day before working like crazy. I do know at this time they will have to come back and correct at least one item THEY HAD TOLD the state they had corrected, and WERE INSISTING THE ROOF HAD ALREADY PASSED INSPECTION because of telling the state they had completed all items of the original failing report. There are several other items to be corrected that were not covered on the original inspection.

Terry Jones told me they felt bad about the house not being done, but that I had to understand how bad they had it because they had to give back money to a customer (who had found out about my house).

I do want to tell you that the kid that is their "factory trim out crew" does an excellent job on the part he is responsible for. And the cleaning crew (3 People) did a good job.

I have a pending case accepted by the AGs office over delivering different product from what was shown to me on the display model.

I wouldn't deal with another Palm Harbor Home
if it were given free to me.

Gearhart, Oregon
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This report was posted on Ripoff Report on 12/07/2006 01:42 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Palm Harbor crappy house two year report

AUTHOR: Rick - (U.S.A.)

SO FAR-----

Most light bulbs have failed, even in hallways where seldom used.

Garbage disposal failed

Formica counters have bubbles in them

Raw sewage leaked under house do to improper instalation of pipes.

Appliances did not meet energy efficient requirements for Oregon rebate

Five cabinet doors have fallen off, several had to be re-hung correctly. One drawer fell out due to poor workmanship. One shelf in cabinet fell due to cheap plastic clips being faulty. One wall plug failed.

Exterior wall plugs/switches not installed correctly to meet energy star standards.

Heat stat improperly installed allowing cold air to blow up from under house onto back of stat.

Bedroom air vent fell out of ceiling

Kitchen wall plugs went dead for a while, but seem to have healed up so we can not find problem to fix it.

Lights dim when furnace comes on due to it drawing a full 120 amps and makes low houl when starting.

200 amp panel they installed has a total of 980 amps wired to it, and they were supposed to have allowed for us adding a hot tub. Total draw for a holiday is 120 amps for furnace, two 30 amp ovens, a 40 amp stove top, then the additional draw of lights, garbage disposal, bath fans, water heater, washer, dryer,etc.

Lights flutter in den/office all the time. Electrician says the only way to fix is to re-wire half the house over to new panel when we add hot tub that it turns out we will have to wire for anyway.

Clouset rods drop out of brackets because they were cut short or improperly installed.

Outside of house trim above windows where you could not easily see was not painted, and we live in a verry wet area.

Walls not square to 90 degrees, so don't cut shelving for anywhere until you see what angel they actually ended up with. Master bath clouset door sets in a 45 degree wall, but doorway measures 45 degrees on one side and 50 degrees on the other. Porch posts are not plumb vertically, so you can see it with your eye.

Plug-ins pull in and out of the wall, so you have to find a way to anchor them in the wall.

Kitchen sink was not installed properly, and would have resulted in the counter rotting away.

House not sealed to foundation, so mice got in.

Oven had a defective temp control, but had to cut the wire to the back of it so we could get it out for tech to fix, because the oven was installed before surround was on and didn't allow for anyone to ever remove it from the finished house.

Seat in shower not propeerly installed so there was black mold growing between pan and tiled seat insert.

Found huge holes in wall behind mirrors when I removed mirrors to build frames to surround them.

They use thin hard drywall, so picture anchors do not stay in the wall very well. Not a problem till you go to hang a heavy mirror or shelving.

I want everyone to know it would have been far, far better to have built a stick house as for quality, value, and speed. If you want something to continually work on, buy one of their houses, and you will learn all about home repair.
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#2 Author of original report

Thanx God and every government agency you can imagine, I beleive my house is done

AUTHOR: Rick - (U.S.A.)

My nightmare with PH may finally be over. A worker came on a Sunday, February 18th I believe (yes, I said a Sunday)to finish the last things on my roof so it would be done properly and meet manufacturers specs on the shingle packages.

Highlights of this mess are-

I was GRABED by sales manager Dave Conway and told to leave the sales lot because I was taking pictures of the model house that I purchased, that a letter to me from their attorney says they cannot build because we changed all the carpet to laminate flooring so the outside of the house is bound to be different. Made no sense to me. The Woodburn Police were called, and told me it was harrasment, not assault as I thought.

The BBB is absolutly worthless because PH has a good rating and they closed my case because Dave Conway told them my house was completed and I just couldn't be made happy. At that time, my heat pump was still missing; and they had not properly finished my roof.

The Oregon Building Board stepped in and did an inspection, with PH being cited for 14 noncompliance items, several of which were HUD violations.

I believe my house didn't meet the standards for a Good Cents Home ,as explained to me by the Good Cents people, because PH tore the gaskets used to seal a single switch box in half and used a half on each side of the double switch boxes with a large gap left in the middle. Cost savings about a buck. Also, they just plain forgot to gasket one of the boxes.

I found that they had not sealed the sink to the counter when I replaced the cheap stainless one that came in my home with a cast iron one.

Jerrimy Chrisman (yes the one who is talked about in the other persons report)told me to go ahead and report PH to the OBB because they were not covered by them. The OBB was quite interested to hear that when I called them, so they sent the guy to do the inspection. Chrisman also agreed to do a mold inspection, but once back at his office, changed his mind.

By my wanting to do the contracting for the foundation, which I am so glad I did, PH slid a whole bunch of other responsibilities off on to me. I suddenly am responsible for running the gas lines and water lines under the house.

This is just a partial list, but I am tired of typing.

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