• Report: #572735
Complaint Review:

Papa's Palapas Travel,Inc.

  • Submitted: Sun, February 21, 2010
  • Updated: Thu, December 02, 2010

  • Reported By: travelers — Vancouver Washington United States of America
Papa's Palapas Travel,Inc.
PO BOX 1922 Nipomo, California United States of America
  • Phone: 800-899-4167
  • Web:
  • Category:

Papa's Palapas Travel,Inc. Papa's Travel This travel rental business is a scam. After sending our deposit for a rental in Sayulita, Mexico, the owners Tammy and Mark Rubio did not respond to numerous e-mails, phone calls and postal mail We Nipomo, California

*REBUTTAL Owner of company: numerous e-mails, phone calls and postal mail

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We made a Sayulita lodging reservation through Papa's Palapas Travel, Inc. on 11/6/09.  They were listed with rentals for Sayulita, Mexico on the wedsite. We put down $900 deposit via Pay Pal. 

 After sending e-mails informing the owner, Tammy Rubio that we would arrive one day later, and seeking additional information about the rental we became suspicious of this business.  since we received no responses to our numerous  e-mails and  phone calls our family decided this was not a legitimate business.  When we called, the business phone was "full and not accepting new calls".  The phone number was even a different one. 

  It was only when we sent a cancellation e-mail  and postal letter that we received an e-mail reply. The owners stated they had been out of town, and would refund our deposit and cancel our reservation.

We were informed we would receive our deposit refund less %15. The reservation was cancelled 5 weeks before we were to arrive.  Now,it has been 6 weeks since we cancelled the reservation and we have not received the promised refund deposit. 

And, again the owners are not responding to our e-mails, phone calls or postal letters. We wish we would have read Ripoff Reports before trying to do business with this owner.  

This report was posted on Ripoff Report on 02/21/2010 12:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/papas-palapas-travelinc/nipomo-california-93444/papas-palapas-travelinc-papas-travel-this-travel-rental-business-is-a-scam-after-sen-572735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

numerous e-mails, phone calls and postal mail

AUTHOR: papa''s travel - (United States of America)

I think a copy of emails can tell the real story..
My wife and myself had to take an emergencey trip to Mexico so we took a long weekend and normally we don't work weekends anyway.

Jan 11, 2010 was on a Monday.

On Jan 11, 2010, at 5:00 PM, rowe9629@comcast.net wrote:

Hello Mark.  Will you be charging our VISA provided earlier for our final reservation payment ?     It is due this week.  Booking jis for  February 13 to February 19th.  Los Arcos 2 and 5.  We are worried about our reservation.  Thank you.
Geri Rowe 360-254-8699.

On Jan 12, 2010, at 1:20 PM, rowe9629@comcast.net wrote:

Re: Cancellation :  reservation for Casa Los Arcos  2/14-2/19,2010.  Booking ref: 1176350W   Bob and Geri Rowe  360-254-8699.


Since you have not responded to our 6 emails, and 3 phone calls, and since your phone number seems to have changed, and your voice mail box is allegedly full and cannot accept incoming calls for the past 3 days,  we are cancelling our  family's trip. 
 We are expecting a full refund of $900.00 US dollars. If a refund is not received within 10 days, we will contact the Better Business Bureau, Chamber of Commerce, and Rip Off as well as other sources.
Bob and Geri Rowe

On Jan 12, 2010, at 2:45 PM, mark rubio wrote:

Dear Geri
I am sorry you could not contact me over the weekend. Sorry for missing your call this morning. My wife and myself had to take an emergencey trip to Mexico 
Just to a location with wifi.
I will refund you account.
Again sorry for not being in contact.

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