Report: #399864

Complaint Review: Parent Company=Inphonic, Inc. Aka Wirefly

  • Submitted: Wed, December 10, 2008
  • Updated: Wed, December 10, 2008
  • Reported By: Sabana Branch-Vega Baja Other
  • Parent Company=Inphonic, Inc. Aka Wirefly
    1010 Wisconsin Ave. NW, Suite 600
    Washington, D.C, Washington DC

Parent Company = Inphonic, Inc. Aka Wirefly, Inc. Refused to address and/or honor a Device Protection Agreement Washington, D.C Internet/ Nationwide

*Author of original report: Re: Inphonic(based Washington, D.C. aka Wirefly(base of operations=India

Show customers why they should trust your business over your competitors...

In search of cell phone to be purchased from Puerto Rico and delivered to my son hospitalized in NYC, I accessed such a page within the internet. One company-Wirefly-sells these devices for different companies, including T Mobile, the company plan that we selected after listening to a phone presentation. The order was placed(11/28/08), including a Device Protection Agreement. Due to extreme tardiness the order was XLD, but later(12/03/08)we replaced it. The cell phone was delivered 12/05/08. The unit was lost or stolen at the hospital. We called T Mobile directly, explained our situation, were advised of a 14 day window for XL or modification of order, but it had to be with Wirefly. During two days and five or six hours, we held chat sessions(8)with Wirefly-based in India-, and they all ended the same way: soon as they heard our presentation and claiming the Device Agreement, were told we had XLD it. FALSE. But to no avail. Each and every one of the 8 chat sessions was abruptly ended, preceded by a prompt message stating: "Due to technological problems this session will shut down." Same or similar response for all 8 chats during 2 consecutive days=12/09-12/10/08. One can understand that happening once, twice, maybe 3 times, but, when its 8 times, you begin to conclude being in the middle o a fraud or scam. We were stupid enough to send fax copies of our Social Security, Passport and driver license, a pre-requisite of Wirefly to process the order. Being this stupid, I guess we deserve whatever consequences derive therefrom.

Sabana Branch-Vega Baja
Puerto Rico
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/10/2008 11:08 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Author of original report

Re: Inphonic(based Washington, D.C. aka Wirefly(base of operations=India

AUTHOR: Fernando rivera-vega - (Puerto Rico)

Just learned from my son that the cell phone holster was not delivered, although charged for as part of the order, as the Device Protection Agreement that was not honored. We will contact American Express and provide them with evidence, that payment of the order is stopped.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.