Complaint Review: Parkway RV Center - Ringgold Georgia
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- Author Not Confirmed
- Parkway RV Center 5568 Battlefield Parkway, Ringgold, GA Ringgold, Georgia United States
- Phone: (706)-965-7929
- Web: www.parkwayrvcenter.net
- Category: RV Dealers
Parkway RV Center Horrible customer service Ringgold Georgia
*Consumer Comment: Advocate For RV BUYERS
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I wouldn't recommend Parkway RV to anyone based on the service we have received. First, let me qualify that to exclude our salesman, Dave Pickett. He was great and very helpful. We have been shopping for an RV for a long while. We had seen many of Bo's videos and were impressed with not only the level of details he provided but also by the products. We decided that since they had so much inventory and since we saw a couple on the website we liked that we would make the 4.5 hour trip (one way) one weekend to visit. This was not something we could do in one day so it involved an overnight stay. I say this to point out that it was not just a spur of the moment trip for us. We arrived and were instantly met by Dave. He explained that their approach was to let buyers roam at their own pace which fit us perfectly. After about an hour we returned to the office with the intentions of going through the process of buying a unit. This particular unit was an older one....1998. We were then informed by the finance guy, Jay, that financing was not available for that unit. That was upsetting but after a small discussion with Dave we decided to make one more review of the lot and see if there was anything else we were interested in. After several hours on the lot, we returned to the office for the 2nd time with another unit we were interested in.
We proceeded to complete the finance application and put down the deposit of $2500 necessary to hold it. Let me stop here and describe the setting. This is a "homely" office. What I mean is they make you feel at home. Someone's wife came in while we were there with the kids and all the guys were friendly. Well, except for one. Whenever Dave asked Jay a question regarding our situation or whatever he just had the look on his face that he would rather not be bothered by us. He never even made an attempt to even be cordial. I would expect him to step up and introduce himself with a handshake. There was another salesman onsite that I can't recall what his name was and I apologize for that. He was super polite and friendly...and very helpful. Not really sure what we did that offended Jay from the beginning but when we left the office I turned to my husband and said "they were all really nice, except for Jay. I hope I don't have to deal with him much". That next week we received email/call from Jay informing us that we were turned down by one finance company and approved by another but the terms were not acceptable to us. We informed Jay about some things that were not reflected on our credit report (loan payoffs etc) and he said none of that mattered. He said there was nothing he could do until it showed up on the report. It was extremely offensive when he told us that "for people like us, an RV was not something we had to have. that it was a luxury item". Seriously?
So at this point we told Jay we didn't accept the finance offers on the table. They agreed to tear up the deposit check and at that point the deal was over. We thought on this some then my husband contacted the bank that turned us down. He was mostly curious about the rejection because he has great credit and their reason given was a high debt ratio but this was not accurate since a note had been paid off. After going over the details, this bank approved us with acceptable terms. We waited a week with no call from Parkway. After another discussion with the banker, we were also informed that the original unit (the 1998) was also available for financing. We were thrilled. We sent her the link to the unit and all the details. She confirmed ... yes we can finance that at the same terms given before. We explained our situation to her and she inferred that this was not the first thing she had heard about Jay. She said she was emailing our approval information to Parkway the next morning. The next morning she emailed again saying we should expect to hear from the owner, Bo, sometime today.
Great we thought. We were prepared to purchase either unit. First, my husband received a call from Dave. My husband went through all the details I have just laid out. Dave seemed speechless. The called ended with the mention that Bo would call. So, while at lunch, Bo called. My husband again detailed the whole thing same as he had to the bank and to Dave. It was Bo's response that absolutely floored us. Bo informed us that he was sorry that he had lost our business but that "they had enough". He said Jay was wonderful and he stood behind him. He said the bank was lying and that they could not finance the 1998. He claimed that it was bad business to finance the 1998. We have the approval...in writing. At no point in the conversation did he try to sell us a unit. He basically told us he didn't need our money. Wow!! It was at that point, my husband said "appreciate it" and ended the conversation. It was obvious that this was not someone to do business with. It's sad to see a business like this with such great potential bring run in such a way. Bo's poor grandfather that started this business would probably be ashamed. With this type of customer service , there will be nothing to pass down to the next generation.
This report was posted on Ripoff Report on 03/01/2018 12:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/parkway-rv-center/ringgold-georgia-30736/parkway-rv-center-horrible-customer-service-ringgold-georgia-1431945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Advocate For RV BUYERS
AUTHOR: Advocate for RV BUYERS.... - (United States)
SUBMITTED: Thursday, March 01, 2018
I’m sorry for your troubles and I want to post some helpful information for you and many other RV buyers. Several years ago I own a RV repair business and I got so many complaints of people buying brand new motor homes and have had so much troubles with defective components and this should never happen especially on a brand new motorhome.
There are so many RV dealerships that sell brand new motor homes that refused to do any pre-delivery inspections before they place these motorhomes on the lot for sale. I personally believe that many of these RV dealerships refuse to do these predelivery inspection because they do not want to pay their staff to do it. Instead they would rather you buy the motorhome and bring it back and activate a warranty claim then the RV dealership gets paid to do the work.
I offer my services to attorneys that represent RV buyers at no cost to show them what to look for when they activate a lawsuit against any RV dealership of their choice .
One of the most important things that should be checked out on a brand new motorhome is the LP gas system and let me explain how explosive propane really is
Most RV technicians do not understand the expansion rate of propane here are the facts
If you have 1 gallon of propane in the tank it’s in a liquid form under pressure inside of the tank if that 1 gallon of liquid propane is released into the atmosphere because of a leak that one liquid gallon will expand a 270 gallons of explosive vapor.
1. 5 gallons of propane is equal to 1350 gallons of explosive vapor
2. 25 gallons of propane is equal to 6750 gallons of explosive vapor
3. 50 gallons of propane in the tank is equal to 13,500 gallons of explosive vapor.
Now I am sure that you would like to know if you buy it brand new or used motorhome you want to know if the LP gas system leaks or not. Ask your favorite RV dealership if they can show you the predelivery inspection documentation or the motorhome that you purchased and ask them to show you that leak down test results before you buy a motorhome never after you sign a contract.
If they can’t provide you with this kind of documentation you need to get up and walk out and refused to part with your money. When you buy a brand new motorhome you want the experience of enjoying a brand new motor home without any troubles, just like for the most part when you buy a new car.
A law firm in my past hired me to go up against one of the biggest RV dealerships in the country and I proved that the dealership was submitting fraudulent documents with Gord signatures on a predelivery inspection report. I prove to the judge that the document and forge signatures and a proper predelivery inspection was never done on the motorhome and after evaluating the motorhome which was a brand new motorhome I documented 27 pages of repairs that the motorhome need it I made a believer out of the court that the motorhome should’ve never been on the market for sale until after everything was fixed not after he was sold.
Remember you can’t get any TV station or News Reporter Politician Reviews to do any stories on fraudulent misrepresentation RV sales because they get a lot of money from RV dealerships in the form of advertising money.
Every RV fire should always go to Rip Off Report and read the reports that have been posted over the years before you go to any dealership of your choice.
Now I encourage you to go to RipOffReport.com on the homepage just a little ways down on the right-hand side you will see Rip Off Report live.
Go to that page and scroll down a little bit on the right-hand side once again and look at the black audio player and listen to the very top number one show listen to it completely that’s me reveaking scams in the RV industry. Listen to that show a couple of times the second show was me talking about scams in the automotive industry. Any law firm who knows what they’re doing when it comes to RV dealership cases that’s worth a grain of salt would agree with everything that I say.
Please do your homework before you part within leave your money please continue to read some of this information that I’m going to post below this is a predelivery inspection check sheet list that RV dealership should be using but they don’t because they don’t want to pay for it.
BEST REGUARDS YOUR RV BUYER ADVOCATE....
The most important functions of an RV are not listed on their list. Items like the
1. LP gas furnace does it leak LP GAS ?
2. The LP gas hot water heater.
3. The LP gas stove.
4. The LP gas refrigerator.
5. The ammonia gas system in the refrigerator does it leak ?
6. The power supply converting 110 V AC over to 12 V DC.
7. The complete plumbing system does it leak ?
8. Does the plumbing system have a water pressure regulator
9. The sewage system the black water and the graywater tanks do they leak ?
10. All of the 12 V system batteries ? Are they holding a charge
11. Does the complete electrical system on the 12 V DC side have any battery drains ?
12. The air conditioning systems the dash AC and the roof AC do they work properly.
13. Does the roof AC unit look like it's properly secured to the roof where it will not leak water when it rains ?
14. Does the shower or the toilet leak water underneath that wood rot the wood out under Neath the shower or the toilet ?
15. The water pump for the RV aspect of the motorhome does it leak it does it maintain normal operating pressure ?
16. Does any aspect of the RV have rotten wood ?
17. Does the LP gas system have leaks anywhere throughout the system ?
18 does the LP gas regulator maintain a normal operating pressure without league downs ?
19 does the RV come with all of the owners manuals for safe and normal operation knowledge ?
20 does the RV have leveling jacks to do the work without hydraulic leaks?
21 has the LP gas furnace been checked for any carbon oxide leaks ? Which can be deadly if not check properly ....
22. When driving the motorhome does the motorhome engine charge the RV batteries properly ?
23. Does the motorhome have slide outs and are they properly aligned so they do not create drag to wear out the electric motors ? I could make this list five times longer.
I could go on for days when it comes to RVs and complete system checks. If someone's only going to charge you a couple of hundred dollars for a complete system check on the motorhome they are an idiot because they don't know what they're doing they don't know the complete systems of a motorhome you cannot take a RV to an automotive shop and have it checked out it's completely different then a car or a pick up truck or a little minivan.
Whoever created this business model has no clue what they're doing. I feel their business model is to refer you to local automotive shops to have your cars and vans and pick up trucks checked out and they are the middleman to make money on work they've never done. The above is my opinion.
When a RV dealership does not perform an LP gas system leak check is that a safe situation for the consumer or a unsafe situation for the consumer ??
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