Report: #487070

Complaint Review: Parts Train

  • Submitted: Sat, August 29, 2009
  • Updated: Sat, August 29, 2009
  • Reported By: Omar — atlanta Georgia USA
  • Parts Train
    United States of America

Parts Train LOW PRICES because we rip you off on shipping...Vendor Cancelled order and shipping not refunded. Imagine paying for something and only getting 3/4 of the order. Internet

Show customers why they should trust your business over your competitors...

I ordered 4 parts from this company and 3/4 of the order arrived, but they canceled the last piece.

Unfortunately, they canceled one part and did *NOT* refund my shipping.  Essentially this is a bait and switch where I got charged Shipping for 4 items, but only shipped 3 items.

I argued with CC company, but partstrain won since they said some lie that customer cancelled orders are not refundable.  I did *not* cancel the order, but parttrain blamed me as if I had.

This company is able to offer low parts, since they operate in a network of 1-15 companies under the US Auto Parts umbrella corporation.  Essentially they are nothing more than marketing campaigns with different websites, but still the same lackluster service.

Customer service is also not really on their list, since e-mails go nowhere and phone calls go unanswered.  It seems legal action is the only way to really get their attention.

The best way to sum up this company is as follow:
"Imagine buying something and being charged full price, yet only receiving 3/4 of said product.  How about paying for a gallon of milk and getting 3/4 a gallon, sound like a good deal?"

I highly recommend against buying from the US Auto parts corporations until they make customer service a priority.  With an online presence this should be easy but it seems they've yet to learn it.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 08/29/2009 11:42 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.