Report: #1399745

Complaint Review: pats small engine plus

  • Submitted: Wed, September 13, 2017
  • Updated: Wed, September 13, 2017
  • Reported By: sidney — whitesburg Georgia USA
  • pats small engine plus
    680 E Dual Blvd NE
    Isanti, Minnesota
    USA

pats small engine plus Shipped totally incorrect part then refused to return my payment Isanti Minnesota

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On 1 August 2017 a Kohler engine short block, which cost $863,  was ordered from this dealer. The block that came was unuseable . The unuseable part was returned at my expense.[$80]  During an initial phone conversation an employee stated "we normally don't take returns". Nevertheless  eventually they reluctantly  issued a return authorization and stated that a charge of 25% would be deducted before any money was reimbursed.

A request to exchange the unuseable block for the correct part was rudely refused.In fact, during all phone conversations with this company they were rude and offensive.

So,$222 was deducted solely due to a mistake made by the dealer. $641 was returned. Total cost to me $222 restocking fee plus $80 return shipping.[$302 ripoff for which I got nothing] My wife said that if all the negative reviews [several] about this business had been checked I should have never ordered from them to begin with!!

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This report was posted on Ripoff Report on 09/13/2017 09:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pats-small-engine-plus/isanti-minnesota-55040/pats-small-engine-plus-shipped-totally-incorrect-part-then-refused-to-return-my-payment-i-1399745. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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