• Report: #421835
Complaint Review:

Payless Car Rental Phoenix

  • Submitted: Mon, February 09, 2009
  • Updated: Mon, February 09, 2009

  • Reported By:Denver Colorado
Payless Car Rental Phoenix
Ste 101, 1712 E Rental Car Way Phoenix, Arizona U.S.A.

Payless Car Rental Phoenix Pay more at Payless Phoenix Arizona

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I rented a Dodge charger for a week at the airport in Phoenix and told them specifically when I would be back even including my return flight number. Return was scheduled for 5 days and a few hours after pickup. The clerk entered it into the computer as 5 days instead of a week and I didn't notice because the price was the same.

When I dropped it off I was charged for an extra day despite the fact that the rules call a week' 5-7 days and if he had just filled out the form correctly in the first place it would have been fine. When I complained the clerk told me that they couldn't make that sort of change even though it was an obvious data entry error when I picked up the car and that I was should have noticed this at the time. Whatever is on the contract is how it goes. Probably so, and I'll be looking for this bit of fine print next time I pick up a car SOMEWHERE ELSE. The return guy even told me that in Payless lingo a 'week' is 5 days so 6 days would be a week and a day, 7 days is a week and 2 days etc. Gosh, how could I not know that?

At least the line was short. Apparently others have learned to avoid these folks. I sure won't be in it again.

Denver, Colorado

This report was posted on Ripoff Report on 02/09/2009 06:30 AM and is a permanent record located here: http://www.ripoffreport.com/reports/payless-car-rental-phoenix/phoenix-arizona-85034/payless-car-rental-phoenix-pay-more-at-payless-phoenix-arizona-421835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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