PayPower/ Taxact Ripped Off NV Nationwide

I am extremely upset with this PayPower company that TaxAct sponorsed for our tax returns. I used them because the fees was suppose to be cheaper than direct depositing into my own account. They were suppose to be a company that you could trust to deliver your card and money quickly. I waited patiently for the 7-10 days for my card to arrive which it never did.

I called the number that was provided first off you can't get through to them unless you go thru the stolen lost option. After being on hold for over 1 hour I had a forgien lady tell me that she promised my card would arrive within two days. Once again I waited patiently for it to arrive. After the two days still no card so I called back once again

Today I was told they don't know when or if my card will be issued. They couldn't tell me how to get my money off the mystery card. I asked them to give me the phone number of the bank they deal with and they couldn't even provide with that. All he could say is bare with them they'll eventually get to it. But he couldn't explain what he meant by that.

He then tells me that I will still be charged for monthly fees on a card I've never even gotten. This company is such a rip off how you going to charge us on a product we don't even have. How can one lady say its in the mail and been processed then the next tell me he doesn't know when it'll be issued or mailed.

There's got to be some way to get my money out of these ppls hands even though they say there's not. They can't keep holding my money hostage.