Complaint Review: PepBoys Auto - Tallahassee, Fl
- PepBoys Auto - Tallahassee, Fl
2353 Apalachee Parkway
Tallahassee, Fl, Florida
United States of America
- Category: Auto Repair Service
PepBoys Auto - New Parts Switched - Paid For Munroe Shocks, Got KYB Tallahassee, Fl , Florida
That was enough to back me off for a while until I researched it. After getting back from vacation, I took my vehicle to Suntires in Tallahassee today ( JUne 29, 2011) where they removed the KYB shocks and put on Monroe Shocks as requested. I also recieved a written witness statement from Suntire that the shocks they took off my car were KYB. The assistant manager at Suntire told me he didnt think KYB was a 'sister' company to Munroe. He then called his part supplier to confirm and the part supplier told him absolutely not.
My specific compaint was that I bought and paid for Munroe Shocks and did not recieve Monroe Shocks. And, Pepboys refused to fix the problem and instead offered me a flimsy sister company excuse. I believe this is a deceptive practice, if not criminal. I would advise people avoid Pepboys, at least in Tallahassee. I am in the process of filing a claim in small claims court in Leon County Florida and will also write a letter to the State Attorney in the event there are other complaints like this on file.
This report was posted on Ripoff Report on 06/29/2011 08:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pepboys-auto-tallahassee-fl/tallahassee-fl-florida-32301/pepboys-auto-new-parts-switched-paid-for-munroe-shocks-got-kyb-tallahassee-fl-flo-746836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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