Complaint Review: Perfect Skin Serums - Saint Petersburg Florida
- Perfect Skin Serums P.O. BOX 23793 Saint Petersburg , Florida USA
- Phone: 1 (800) 516-1854
- Web: www.perfectskinserums.com
- Category: Skin Care
Perfect Skin Serums I ordered a free trial of the ageless moisture cream and the ageless secret serum online Saint Petersburg Florida
*UPDATE Employee: Received Full Refund
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Once I placed my order and printed my receipt I went directly to my phone calendar and entered the cancellation info 5 days prior to the last day to cancel the product, just in case I didn't want to reorder. I then printed the return policy and highlighted the phone number and email address so cancel, of which it said you could call or email.
Once I received the product, and used it, I found it did not work like listed, oh no surprise...I promply emailed the address to cancel, so I had a trail of completion before the 15 day trial ended. I never heard back.
5 daysafter my email of cancellation I get a notification that my credit card had been charged $192.29. I then called the customer service number and was told that the email sysyems had been down a few days right when I emailed(oh no surprise).....I forwarded the original email and was told my email would be forwarded to corporate for a return of funds, and I received an email with the cancellation information for my reference.
30 days go by, no return of funds. I emailed again (for another trail of my attempt). I was then told it would be 2 billing cycles from corporate approval for refund. What?
I then waited.....still no refund. So again emailed, again told resubmitted to corporate. I say it is all Bull excuses!!
It has now been almost 4 months since the order of the trial, and it still has yet to be resolved. What a joke of a company.
This report was posted on Ripoff Report on 07/17/2017 12:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/perfect-skin-serums/saint-petersburg-florida-33742/perfect-skin-serums-i-ordered-a-free-trial-of-the-ageless-moisture-cream-and-the-ageless-1386176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Received Full Refund
AUTHOR: Perfect Skin Serums - (USA)
SUBMITTED: Friday, August 11, 2017
We sincerely apologize for the delay with your order but our records do indicate that you received a full refund on 8/2/17. This was a customer service error and subsequently we have changed customer service companies.
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