• Report: #978634
Complaint Review:

Perfection Roofing and Siding

  • Submitted: Thu, December 06, 2012
  • Updated: Thu, December 06, 2012

  • Reported By: concernedconsumer — atlanta Georgia United States of America
Perfection Roofing and Siding
205 Mayfield Farms Dr Lawrenceville, Georgia United States of America

Perfection Roofing and Siding Russ Morton, Russell Montgomery Morton Perfection Roofing and Siding Offensive Sales Tactics, Harrassment Internet Lawrenceville, Georgia

*Consumer Comment: Excellent work at a reasonable price

*Consumer Comment: Satisfied Customer

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One evening in June, 2009, we answered a knock on the door to find a person named Russ Morton of Perfection Roofing and Siding in Victoria, BC. Mr. Morton indicated he was in our neighbourhood for a roofing job, and was taking the opportunity to approach possible new customers based on the state of their roofs as visible from the street.

During the twenty-minute sales pitch, Mr. Morton employed the word retard at least five times in reference to other local roofing contractors and their employees. His point was apparently that in Victoria, his company is the only one qualified to install a particular brand of roofing material. Whenever a company must resort to insulting their competition with abusive and inappropriate language, it raises a red flag in regards to the competence of their own business.

As a result, this conversation did not sit well with us, so the following day, we called Mr. Morton back to indicate that based on the conversation, we were not interested in using his service.. [continued below]....

Mr. Morton followed this up with no fewer than three more phone calls to our house, one of which was answered, and two of which where he left messages on our answering machine.

During the live phone call, Mr. Morton continued his rude and high-pressure sales tactics, including using the phrase, a person of intelligence would realize that his service was the best in town, inferring that our decision to decline his service was somehow not intelligent.

Then, in yet another follow-up message on our answering machine, he began with, You even sound nervous on your answering machine, inferring that my wife is just generally a nervous person unable to arrive at an intelligent decision. As a final insult before hanging up, he suggests that she Go back to sleep, as if she isnt thinking clearly due to fatigue. All together, this phone call amounts to a seriously flawed response to a rejection of an unsolicited sales pitch.

In our fifteen years of home ownership, we have never encountered any sales person who was as arrogant, condescending, rude, insensitive and insulting, all at the same time. We object to these tactics, and suggest that Mr. Morton should closely examine and revise his methods. This sales approach is bound to dissuade many from using what may indeed be a competent service and a quality product, but the level of badgering and inconsiderate allusions employed by Mr. Morton makes it easy for us to reject his amateurish approach.

In response to an unsolicited sales call, a single phone call to decline a service should be sufficient. Having to field an amazing three further calls from this person amounts to harassment, especially when considering the language used in the phone calls and the initial door-to-door contact was also objectionable.

russell morton Count 1:  simple battery-m  [16-5-23],  05/01/2002 se Number: 02-D-03921-S1

Case Date: Tuesday, July 23, 2002
Case Type: State Court Accusation 
Case Category: Case Description: 
Disposition Date: Wednesday, September 18, 2002

Disposition: Sentenced

Disposition Manner: Jury Trial Demand:

Filing Type: General Criminal

Official: judge robert w. mock 

This report was posted on Ripoff Report on 12/06/2012 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/perfection-roofing-and-siding/lawrenceville-georgia-30043/perfection-roofing-and-siding-russ-morton-russell-montgomery-morton-perfection-roofing-an-978634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Excellent work at a reasonable price

AUTHOR: Robert - (USA)

 While not commenting on other reviews we wanted to note that Perfection Roofing and Siding did an excellent job of rebuilding/painting our eaves and replacing the gutters. The work was done at the finalized estimated price with no additional costs. Company owner Russell Morton did an excellent job of communicating with us during each phase of the work. Cleanup was done after each phase. This is the second job we have had done by this company and expect to have more in the future.

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#2 Consumer Comment

Satisfied Customer

AUTHOR: Satisfied Customer - (USA)

My Husband and I are working with Mr. Morton now on a siding job.   This gentleman has been nothing but respectful and straight forward with us every step of the way.    After making his initial sales pitch, he insisted on showing us his work (and not pictures in a portfolio).   He took us to two homes close by...one that he had finished about 5 years ago and one in progress.   His crew has to be some of the hardest working men I have ever seen and I and my husband are completely satisfied with the work Mr. Morton and his team have completed.    Their attention to the small details has made all the difference.   I would highly recommend him for a siding or roofing job!

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