• Report: #121033
Complaint Review:

Performance Accessories

  • Submitted: Fri, December 03, 2004
  • Updated: Tue, September 02, 2008

  • Reported By:WESTWOOD California
Performance Accessories
3651 N Highway 89 Chino Valley, Arizona U.S.A.

Performance Accessories ripoff Knowingly Doing Business with a Company who Retains an Unsatisfactory Record with the Consumer agencies & 15 State Violations Chino Valley Arizona


*Consumer Comment: GROSS ERROR, Performance Accessories DID NOT Have Proir Knowledge of 4 Wheel Parts Horrible Business Record & 15 State Violations

*Consumer Suggestion: Email Communication with President of Company

*Consumer Suggestion: People Rolling Over In Their Grave On What President of Company is Doing

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The company Performance Accessories was sent several letters complaining that "Off-Road Adventures" retained an Unsatisfactory Performance Record with the BBB for failing to answer consumer complaints and other SERIOUS matters. Performance Accessories continued to advertise and sell their products through this company, "As business as usual."

The State Agency, Bureau of Automotive Repair is in the final days of completing their several month long Fraud investigation into the company known as 4 Wheel Parts Performance Centers/Transamerican Auto Parts Inc. This company operates a nationwide off-road store chains, Including but not limited to the SELLING of factory truck warranties redeemable at all major nationwide dealerships, and is also in the business of selling aftermarket parts/accessories to dealerships nationwide.

Several questionable issues delayed and/or interfered with the State Agencies abilities to complete their full investigation into this business entities transactions/conduct. One such example was the, Failure to produce documents/invoices in timely manner and/or the deliberate withholding of these documents to gain a strategic advantage, which is a violation of the business and professions code.

President Gregory W. Adler of 4 Wheel Parts Performance Centers/Transamerican Auto Parts Inc. has vehemently denied any wrong doing to date and has stated via the internet that, The customer is number one at 4 Wheel Parts.

However, his statement completely contradicts his companies Better Business Bureau Company Reliability Report of having an Unsatisfactory Performance Record which the report includes the following specifics below:

*Delivery Issues,*Difficulty Obtaining Refunds,*Overcharging,*Poor Installation,
*Poor Customer Service,*Billing Disputes,*Failure to Deliver Ordered Merchandise *Missing Items, and Incorrect Items.

A BBB Company Reliability Report on 4WP/Transamerican Auto Parts can be obtained at www.labbb.org.

Furthermore, Mr. Gregory W. Adler's statement of, The Customer is Number 1 is once again contradicted by the 15 Violations issued by the State Agency, Bureau of Automotive Repair.

This is just some of the following State Agencies final report violation subject matter that will be available via subpoena:

Written False and Misleading Statements etc.

Failure to Provide Written and Revised Signed Estimates etc.

Charging for Items Not Specifically Described etc.

Installation of Non-Calibrated (Zero-Mile) Odometer, installed on factory leases.

Several severe offenses were committed; unfortunately no enforcement action was taken due to the fact that there are no laws/enforcement regulations and/or legislation on the books to date.

The State Investigator audited the annual idler arm sales records between a major dealership and 4 Wheel Parts. Service Manager stated (name withheld), That after approximately (600) 1500 series idler arms were sold to 4 Wheel Parts, they began to return them for credit/exchange. Service Manager continued, I know that you are not installing these parts on factory stock trucks, but installing them on trucks with larger wheels and tires that puts a huge strain/wear on these parts causing them to wear prematurely.

Not only am I going to stop crediting you these idler arm parts, I'm going to stop selling them to you altogether. 4 Wheel Parts were purchasing factory stock parts and stating that they were Heavy Duty to handle the larger wheels and tires. ANOTHER VIOLATION issued by the State Agency.

10 other violations were issued similar in nature.

This State Agency report that contains 15 violations has been brought to you at terrible cost and sacrifice to me. You may obtain a Bureau of Automotive Repair Records Management/Subpoena Unit Form explaining in detail how only your counsel may obtain this very important report at www.autorepair.ca.gov/stdhome.asp or write to:

Consumer Affairs
Bureau of Automotive Repair (Main Office)
C/o 4 Wheel Parts Fraud Investigation
400 R Street, Suite 5200
Sacramento, CA 95814

Please make the necessary contractual changes and/or cease to do business with such companies who seek to obtain huge profit gains at terrible expense/losses to hard working business entities. Companies who retain such lousy Unsatisfactory Performance Records with the Better Business Bureau should not even be considered as business candidates. He who plays in the dirt shall also get dirty as well.

Read the whole story at link below: www.ripoffreport.com/reports/ripoff112163.htm

WESTWOOD, California

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!

This report was posted on Ripoff Report on 12/03/2004 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/reports/performance-accessories/chino-valley-arizona-86323/performance-accessories-ripoff-knowingly-doing-business-with-a-company-who-retains-an-unsa-121033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion


AUTHOR: Mcduff - (U.S.A.)

Trailmaster is owned/operated by Performance Accessories.

As they are associated with 4 Wheel parts, you know quality and service
is substandard, as the RECALL DEPICTS.


Model : SA40
Build Dates : JUL 01, 1991 - MAR 01, 1992
Manufacturer : TRAILMASTER INC.
Mfr's Report Date : NOV 19, 1992
NHTSA CAMPAIGN ID Number : 92E027000 NHTSA Action Number: N/A
Potential Number Of Units Affected : 3912



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#2 Consumer Comment

GROSS ERROR, Performance Accessories DID NOT Have Proir Knowledge of 4 Wheel Parts Horrible Business Record & 15 State Violations

AUTHOR: Kevin - (U.S.A.)

The President of Performance Associates, Ms. Shell responded to me immediately after I contacted her. She is beyond furious at this time.

This company has been in off-road business for more than 27 years and has an excellent business record to date.

We formally regret that Performance Associates dba. Trailmaster was posted on Ripoffreport.com.

At no time did the owners/operators of Performance Associates receive complaints about 4 Wheel Parts horrible business record from my associates

More importantly, they were not advised by 4 Wheel Parts of their their Unsatisfactory Performance Record with the BBB and that they were under investigation by several State and Federal Agencies.

Regretfully this is major, Collateral Damage by 4 Wheel Parts' profound lack of business ethics.

My deepest apologies to Ms. Shell, I hope the damage to your company will be minimal.
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#3 Consumer Suggestion

Email Communication with President of Company

AUTHOR: Kevin - (U.S.A.)

Mr. Steel,

We are currently listed on RIPOFF.COM under Performance Accessories. We just acquired TrailMaster and we only hope to offer the same customer service and great product that we currently do for PA. My Father started this business 27 years ago and we have always worked very hard to honor our customers. I will visit the web site and read the article.


Heather K. Shell





PHONE: 928-636-7080 EXT 101

FAX: 928-636-7079

CEL: 928-713-0862


Mr. Shell was notified of the the multiple current Federal & State Investigations underway with regards to 4 Wheel Parts, which one of them issued 15 State violations.

President Adler has not only denied that these violations have occured, he has stated that the recently published invoices/documents via the internet are doctored.

LINK: www.ripoffreport.com/reports/ripoff112163.htm

However, Ms. Shell shamefully continues to advertise in 4 Wheel Parts' magazine, "Off Road Adventures" as other reputable companies NO LONGER advertise with this SWAP MEET type of a company.
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#4 Consumer Suggestion

People Rolling Over In Their Grave On What President of Company is Doing

AUTHOR: Kevin - (U.S.A.)

I kept on seeing this old man in my dreams and he was just livid saying, "NO HEATHER, DON'T w***e OUR COMPANY OUT!!!!!!"

Who the hell was Heather and who was this old man yelling. Why was he screaming at me in my dreams....I couldn't figure it out.

One day I was cleaning out my old magazines (june 03) and stopped to flip through just one. I DROPPED THE MAGAZINE ON THE FLOOR WHEN I SAW THE SAME MAN IN MY DREAMS.

It was a photo of Mr. Jerry Shell, founder of Performance Accessories. Below his photo it states his business ethics of, "25 Years in Business Jerry Settles nothing but the best and neither should you."

I'm only guessing that he's outraged that his daughter is advertising and doing business with 4 wheel parts. The company who has been given a (D) SCORE by the BBB and their sister company (Steel Horse) has been given the lowest score possible an (F).
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