Petco 3464 Towne Blvd Franklin, OH 45005 (513) 422-7641 customerrelations@petco.com Did not Train Family Dog & refuses to give them a refund Franklin OH

NOTHING you posted here shows that they were unreasonable.

Perhaps you can fill us in, why didn't your parents use the training. Were there any alternatives presented by either your parents/you or Petco other than your request of a refund?

Because right now, as stated before, the only one who seems unreasonable is you. YOU are the one who instead of trying to get the dog trained by someone else gave him away(even if it wasn't YOU directly...you could have suggested other alternatives).  YOU are the one who is claiming that you are going to start a business specifically meant to hurt their bottom line.  YOU are the one who wrote them insisting on "cash only".

By the way what did your legal council say, especially about you starting a business to specifically target their bottom line or demanding cash only?

Just wanted everyone to know how unreasonable Petco is no matter how a person handles the complaint. Only arrogant AH cannot read between the lines!

Another "I am going to take down this company no matter what it costs me." post.

Once you get rid of all of your fluff and attempts at sympathy, this isn't about training that didn't work. This is about your parents signed up for and paid a deposit for training classes they did not use. Nothing you posted has shown that Petco did anything incorrect.

Your report bounces between the laughable and the absurd.

Based on your attempt at sympathy, your narrative is that because you didn't get their dog trained at Petco they had to give the dog away. Are you really saying that they were the only business capable of training your parents dog? There appear to be dozens of trainers in your immediate area, and many even make "house calls". But apparently those trainers must be sub-par in your mind. Because your only other choice was your "Marine" son, who you describe as someone who is just short of being the next dog whisperer. But he lives out of state so your parents had to give the dog away....Really?

If you really wanted to keep the dog, you could have put in a fraction of the time and effort you are claiming you will do now to get the dog trained.

It gets even funnier when you actually demanded that you get refunded by Cash only. 

Since you are seeking "legal council", we can only figure you plan on taking them to court. If the attorney tells you that you have anything more than a Small Claims case, I would seriously look for another attorney. As in court if you prevail you would get nothing more than the deposit(and it won't be in cash). You may be entitled to reasonable legal fees, but that may be limited to a couple hundred at most.

But in court the judge is going to want to know what the WRITTEN agreement stated about the refunding of the deposit. They will then want to know specifically how Petco violated the agreement, or if you had anything in writing stating that you will get the deposit back. If you can't show that..you won't prevail. If you just figure you will take them to court to cost them money.

Realize that they have attorneys on staff who get paid regardless, and worse if they can prove you filed the suit maliciously...you may be on the hook for additional expenses.  Oh and in court since you appear to have sent the demand for cash only to them, they will submit that to the courts as evidence to show how unreasonable you were.

Hope you keep us informed.

Good Luck