Petco Failure to Provide Services I Was Charged Bellevue Washington

At the time I had a seven-month-old puppy who needed full grooming which was to include bath, nails, and hair cut. I was told that they would contact me when the puppy was ready to be picked up. Several hours later I received a phone call indicating that the puppy was rated be picked up. When I went into the Petco grooming section I sat minutes waiting for someone to come to the desk to take care of me. No one arrived at the front desk and I was the only person sitting in the grooming office.

I then went out into the store and asked them if there was anybody in the grooming department in the store clerk indicated that they are real busy and eventually somebody will get to you. I went in there and sat another 15 to 20 minutes and still nobody came to the desk to inquire what I needed. I then went back out to the store clerk and asked for the manager. The manager went into the grooming department and came back and apologized saying that they had already left for the day and left my bill on the counter there in the puppy in a bin.

They did not cut her nails or her hair. They only shampooed and brushed her out but I was still charged the full price for complete grooming. This store is a total ripoff and I will never go back to them and I have referred other pet owners I know not to go to Petco for any type of grooming.