Petersen Dean Roofing & Solar Solar4 America Deceptive business practices. Voided customer warranty out of retaliation. Fremont California

Petersen Dean Roofing & Solar (deceiving and fraudulent business practices) Below are "some" of the issues and conversations that I have had with Petersen Dean Solar & Roofing. It has been a disaster from the very beginning and 8 months later it continues to get worse. I have given them over $51,000 dollars and nothing to show for it except a voided warranty, and a decrease of my homes value. There is a story behind this letter from General Council at Petersen Dean that the public needs to be aware of. It is all fabricated excuses to void my warranty and "punish" me for exposing the truth on their lack of knowledge for products they sell and install, for filing complaints over misrepresentation, inexcusable delays for startup of the solar due to improper paper work filed with the power company and almost delaying it from over 180 days to 210 days. ------------------------------------------------------------------------------ PETERSEN-DEAN ROOFING AND SOLAR SYSTEMS PetersenDean 39300 Civic Center Drive, Suite 300 Fremont,CA 94538 Toll Free:(800) 564-0362 Office:(510) 371-6500 Fax: (510) 371-6599 www .PetersenDean. com December 28, 2015 VIA E-MAIL Dear Mr. Brown: This correspondence regards any alleged issues with the solar system installed in your home by PetersenDean ("PD"). We understand the concerns you have expressed with Mr. Jeff Brown, Mr. Damon Lynch, and Mr. Tim Ramage. Concerning the same, we would like to draw your attention to the following language from PD's enclosed Five Star 30 Year Protection Plan stating the warranty excludes "defects, damage, malfunction or degradation of electrical output arising out of, caused by or related to...Failure to properly operate or maintain the Solar System in accordance with the instructions provided ...." PD has evaluated concerns that you have expressed regarding the solar system installation in your home by visiting your home numerous times, and inspecting any issues brought to our attention. Pursuant to our inspection, we have found the following: • Despite being advised otherwise, you installed your own meter in order to have the solar system run early. Pursuant to subsequent e-mail correspondence, the solar system was not working properly and PTO was not received. • Concerning the battery backup, you have been testing different configurations by actions including, but not limited to, turning breakers off, using an Ethernet cable to hook a laptop to the battery backup, and attempting to have your AC breaker put into the sub panel. Said configurations were not recommended by PD. Although never advised, siring breakers have been turned off. • Custom arrays were built on the Enlighten website. We had advised you that the certain action described above would void the warranty for the solar system. PD cannot warrant actions taken by homeowners which were not advised. Further, we cannot warrant any defects which were not caused by our workmanship. Considering the above, we wanted to provide you with notice that the above-mentioned conduct has voided the warranty. Alabama Lic.S-43492 • Arizona:Lie. ROC235685, ROG 262480, ROC245042 • California:CSLB# 468117,832119,522416,930640, 484846 • Colorado • Florida:Lie.CCC1327865,CVC56726 • Louisiana Lie.44458 • North Carolina Lie.71876 • New Jersey • New MexiC-0 Lie.352528, 352507 • Nevada: Lie. 059339, 09094A, 60167, 60276, 70156, 712328 • New York • Tennessee Lie. 62869 • Texas Mr. Brown December 28, 2015 Page 2 The above-mentioned conduct has altered the product initially installed,such that the warranty is no longer applicable. Kindly be advised that PD will not assume liability for any issues with the solar system going forward. Thank you for your attention and understanding. We wish you the best. GKM/NS: de George K. Milionis General Counsel PETERSEN-DEAN, INC. ------------------------------------------------------------------------------------- ************************************************************************** I feel I am being retaliated against for justly filing a complaint to the BBB 09SEP15 against Petersen Dean Roofing & Solar and Auxiliary Backup solutions. Total invested to date: $51,000 Total number of units working: NONE! Better Business Bureau complaints: First Complaint: 10794349 (no response from Phoenix, AZ office) Second Complaint: 57337938 (filed using Fremont, Ca corporate address) Third Complaint: 57347733 (filed today 29DEC15 after Petersen Dean voided warranty) Federal Trade Commission Reference Number: 68359850 (filed today 29DEC15) I spoke with general council today, 29DEC15 in regards to these erroneous and false allegations being used to void my warranty and he stated it was JLM Energies fault also (their battery backup partner). Most of the items that are referred to voiding the warrant do not even apply to the solar system. There is a lot more behind just the voiding of the warranty. I have a solar system that does not work to its fullest potential, not even half from what I can guess because I do not know if any of the 30 panels are working. 15 are dedicated to the $21,000 auxiliary battery solution which has never worked. I purchased a package from Petersen Dean. Solar and Battery auxiliary but they will not take responsibility for a complete install, finger point at customers and business partners for their lack of knowledge, professionalism et al. A successful company like Petersen Dean apparently does not realize anymore that the customer is the one that got them where they are today. Being treated like this and have an inferior experience at any cost is totally unacceptable. My warranty has been voided by Petersen Dean under false allegations and poor workmanship. Answers to what I am being accused of in a letter from their general council department. My system has not been fully functional since the initial install was complete and is not to this day. *I was advised by a Petersen Dean technician that a lot of customers install a couple copper pipes in the main breaker for the solar where the meter goes and run the system while they are waiting for the power companies' final approval. When I said I had a meter they stated that would work also, but I didn't hear it from them. Also because of Petersen Dean's lack of knowledge on how to submit the proper forms to APS it delayed the start up by over 90 days. *I have been working with JLM and the manuals that I received FROM Petersen Dean on how to configure and monitor the system since it was clear that Petersen technicians had NO CLUE what this was/is. The Ethernet cable run was a run that was discussed with JLM on utilizing their Measurz application (standard). The Ethernet cable from my laptop to the battery controller is common setup procedure to go from standard Controlz application to online web based monitoring; Measurz. No one at Petersen Dean stated not to do this, IN FACT I kept Petersen Dean constantly updated to what I was doing (everything in manuals). I spoke with Petersen Dean and they were TOTALLY AWARE I was doing their job. *String Breakers were not turned off; the breakers from the 15 solar panels powering the backup unit were shut down because the unit would not power the essentials panel. The system would need to be totally shut down, restarted then within one minute the essentials panel would go out again. Fearing a device malfunction and possible FIRE THAT BURNS MY HOUSE DOWN I shut down the unit. I have NOT had my A/C units breakers moved into the essentials panel. Your sales team and other representatives have made so many false promises that you are now trying to weasel out of. My expectations have NOT been met; my solar panels do not run at full capacity, the monitoring system does not appear to be working anymore.... *Custom arrays were built by someone at Petersen Dean. I was also shown how to do this by a Petersen Dean technician. I just want you to know that I am VERY UPSET over this and how LAME these "allegations" are; I can back EVERY SINGLE one back to PD if you want to start pointing fingers. I was also instructed by Petersen Dean that they had no clue how the connection to the controller worked (via online monitoring application) and it was agreed upon that I would contact JLM myself to get this up and running. Now my warranty is voided because of it. They left my home knowing my expectations prior and after along with concerns on how it was performing (or not) but have decided to take the cowardly act of blaming me and JLM Energy, the provider of the battery backup system, for their lack of professionalism and so-called expertise. I finished on phone conversation today with their general council and they are stating that JLM energy also shared and are responsible for voiding the contract. This is totally unbelievable. It was also recommended by Petersen Dean's general council to contact a lawyer. I feel this is in part also in retaliation from a complaint I filed with the BBB #10794349 *********************************************************************************************** From: Jim Petersen To: Tim Ramage; Chad Pricolo Cc: Pellerin Brown; ICE; Michael Garcia Subject: Re: AZ Energizr Install Date: Thursday, December 10, 2015 11:35:35 PM Tim, None of my customers are crazy and you should be ashamed of yourself for replying to me in that manner. I will take this up with Erin. Sent from my BlackBerry 10 smartphone on the Verizon Wireless 4G LTE network. From: Tim Ramage Sent: Thursday, December 10, 2015 10:18 PM To: Jim Petersen; Chad Pricolo Cc: Pellerin Brown; ICE; Michael Garcia Subject: Re: AZ Energizr Install Jim, Mike is driving to AZ ti fix the battery issue on Monday. Tom has had a challenging install process with both his solar and battery install....all these items have been addressed. We made several mistakes and fixed them all. The guy is crazy though....Chad and Damon are in constant communication with him. If someone doesn't reply to him in the matter of a couple hours he blows up and emails everyone in management (in every state) saying that no one ever responds to him. We are on it. Sent from my iPhone On Dec 10, 2015, at 1:51 PM, Jim Petersen <JPetersen@petersendean.com> wrote: Mike and Tim, can you please look into this matter right away. Jim From: Pellerin Brown [] Sent: Thursday, December 10, 2015 1:49 PM To: Jim Petersen < Cc: 'ICE' <> Subject: AZ Energizr Install Importance: High Greetings, Please contact Mr. Tim Ramage in regards to how poorly PetersenDean has been treating me and totally ignoring me. I am now left with an Energizr that no one at PetersenDean seems to know anything about so I am on the DID list. My most recently email that has fallen on deaf ears/eyes. I can supply you with lots of emails, issues, complaints filed to the BBB in regards to my solar and battery solution install. I had to refinance with Admiral’s bank twice. The first time you didn’t meet the 120 day deadline to transfer funds and I foolishly paid the balance before the 28th of Nov 15 on the Energizr because I refused to refinance a third time. I need some customer service, constant updates…. I have been working with JLM (took this upon myself since PetersenDean wasn’t do ANYTHING) to work out an issue with an application. They (JLM) have been attentive and helpful. Rgds Tom ********************************************************************************************** Gentlemen, What is the game plan? In the two weeks that this system has been in my home no one seems to know what to now do with it. The issues with the monitoring (envoy/enphase) I have trouble shot. All I am getting from PetersenDean is we are working on it, a few emails going back and forth but no results, no agenda, no game plan. I find it difficult to trouble shoot anything when you do not even come out to check things out. In the price of the unit everything should be all inclusive; connectivity to internet, cable runs (if necessary), software configuration (Controlz to Measurz) and of course training to the customer along with a support number to call for assistance. I am more than happy to help out any way I can but I feel I am doing what you should be doing; I appear to be leading the trouble- shooting effort and with little to no support and in the back of my mind feel I just might have been sold a bill of goods. Has JLM been contacted? Is someone coming out to review the set up? • A/C units need to be in the battery backup panel. o JLM stated 8 breakers in the panel, not 4 o Adam Day stated 8 breakers too. o This is how to offset using power from the grid. o The software, from what I was told many times is to allow this type of configuration. o I was told many times to use the batteries during the day and charge at night, or first thing in the morning. It was all configurable. â–ª I do realize you do not want to draw more than 40- 50% of the battery storage at any given point. o Otherwise I have a $21,000 battery system to run my refrigerator in the event of the rare power outages here in Buckeye. • There should be, or needs to be, some sort of override for the breakers in the battery panel. o If the Energizr goes down for any reason these breakers are not fed any power via the grid or solar. o This makes no sense either. o I would have to have an electrician or such come in and bypass the breakers. o One of the electronic computer chips or some other small component could become defective and bring the unit down. • I was promised and paid for a Lincoln but so far have a Yugo! I do have the envoy unit up and working with enphase/enlighten. I moved it out by the Energizr, connected the TP-Link and re- programmed it per their online video on YouTube. It has been up and reporting (I believe) as it should be for two days now. This is the last trouble shooting that I reported to Mark Santos at JLM. He is escalating. I checked two different cable runs that I use and test with from my router to the Energizr. (Both allowed me access to the internet via my laptop). Totally shut the system down, batteries and all. Restarted and it which allowed me into Controlz mode again (direct connect from my laptop to the Energizr). I followed the instructions and flagged “communicate with Measurz”, restarted per the instructions, brought my network back up (which I had shut down). I was able to go into my Netgear router configuration and under Access Control went into “View list of allowed devices not currently connected to the network” and the Energizr unit would show as a wired device. I removed it from the list hoping it would see it was not there anymore and add it back to the list as it has done for my other devices on the network. It just is not communicating from the Energizr to the network. I am at a total loss now. *********************************************************************************************** From: Tim Ramage To: Pellerin Brown; Jim Petersen Cc: "ICE"; Michael Garcia Subject: RE: AZ Energizr Install Date: Friday, December 11, 2015 11:16:33 AM Tom, I do apologize for my gross exaggeration and unfair caricature of the situation. I made a very unprofessional response at the end of a very long day, and I did not do my homework well before replying. I talk with Damon regularly and I know he is working on each of your issues (even when he was slow to respond). Damon likes to call with a solution. But looking at the timelines on the most resent email strings I notice they are way out of line with what is acceptable customer service. Recognition of complaints and progress calls are required even when there is not solution to share… when a customer does not hear anything it does feel like the company does not care. Communication has been poor to you all around…and I have been the worst offender. Please accept my deepest apologies. Let me know if there is a time today that I can call and apologize to you in person. Best Regards, Tim Ramage Vice President of Consumer Sales PetersenDean Roofing and Solar Corporate Division 39300 Civic Center Drive, Suite 300 Fremont, CA 94538 Cell: Email: Click for Office Locations and License Numbers From: Pellerin Brown [] Sent: Friday, December 11, 2015 9:29 AM To: Jim Petersen <> Cc: 'ICE' <>; Michael Garcia <>; Tim Ramage <> Subject: RE: AZ Energizr Install Dear Jim, I must defend myself in “email blasts” etc. I do not feel I would get any action from PD otherwise. I was hoping after the last go around that wounds were mending and we were going to move forward with the final phase of my installation, the Energizr. Well….. I do not know what to say but I put the effort in 100% but the PD team decided not to really be bothered. I would like to start out, first and foremost I am not “crazy” and I am not “grossly exaggerating” any of my experiences with Petersen Dean, per Tim’s imaginative comments about me. I have been a very successful IT professional for 30 years in charge of mission critical systems, one of which is the second largest credit union in the country. Being “crazy” and “grossly exaggerative” doesn’t quite fit into my success. Why I feel I need to defend myself on these allegations I don’t know, I shouldn’t. The emails that I am going to assume Tim is referring as of recent and are sent out every two hours (grossly exaggerated) are updates on what I have been doing to trouble shoot some of the issues that have surfaced with Energizr. My experience is to keep everyone in the loop and hopefully with positive feedback and goal to a solution; now how “crazy” is this? The very few emails from Tim and his team do not address, update, or show much, if any effort in resolving the problems nor assuring me they are working on it. The last email that showed ANY effort of PD working on this is Chad’s reply to an email (Yes Sir. Damon lets go over this in the AM. Thank you, Chad 07DEC15). This is the last productive (if you can call it that) email and I have no clue what-so-ever what came out of it. It was clear that the team that has been out to the house are not familiar with this system and frankly do not know what to do. What I also took out of this install is training was/has not been extensive I would like to add that the electricians (Chris, Juan, etc.) seem to have had a very knowledgeable handle on the electrical installation, but ends there. Being the first Arizona install, now call me crazy, but I would have a team of people out to learn and document best practices and what-ifs and ensure support was a quick call away and aware of what is happening. I was more than willing to be the first install guinea pig. I have asked several times about the connectivity from the Energizr to the internet, with shoulders shrugged and no one from PD stepping forward to take the task. I got on the phone with JLM and they being supportive have guided me in the process. This should have all been handled by PD as part of the installation. I have asked several times in regards to training. Familiar reactions appear to be shoulders shrugged and no one stepping forward. There was a brief mention of this in an email from the PD team but “crazy” as this seems this too apparently has fallen on the wayside. I have asked many questions, have had many concerns but again “crazy” as this sounds PD has not responded to any of them. My emails have been productive, I ask for an agenda, updates to issues and a game plan for resolution. But from the very beginning with my experience with Petersen Dean is communication with the customer is very, very lacking. After my last email with my concerns, frustrations and lack of communications no one replied. Two days go by, no reply. I call and get voice mails, no reply. I ask, what is an overly exaggerated and crazy person to do? Rgds Tom *************************************************************************** From: Pellerin Brown [] Sent: Tuesday, September 01, 2015 12:50 PM To: Tim Ramage <>; 'Pellerin Brown' <>; Randi Spurgeon <> Cc: Adam Day <>; Jesse Nickerman <>; Jordan Seifert <>; Danielle Garcia <>; Erin Clark <>; Jim Petersen <>; Joe Dean <>; Steve Howard <>; Valarie Serrato <>; Mark Vogel <>; Chad Pricolo <>; Al Brenner <>; Gary Zanella <>; 'ZPER - Ken Yahoo' <>; Danielle Garcia <>; Chad Pricolo <>; Damon Lynch <> Subject: RE: Pellerin/Brown (Anyone in customer service?) Dear Mr. Ramage, First and foremost you can at least take the time and get my name correct. Second when a customer has to resort to an “email blast” as you put it then there is definitely internally issues at Petersen-Dean; so why are you putting the blame on me? Have you read my emails? If so then why wasn’t something done months ago when I was crying out for service with all the issues and false promises being made? You have no one but to put the blame on but yourself. If I EVER had an employee send out an email like this to a customer I would have them reprimanded, if not fired! This email is totally uncalled for and extremely UNPROFESSIONAL and certainly not a message one would expect from someone in your position. Regards Tom From: Tim Ramage [] Sent: Tuesday, September 01, 2015 11:51 AM To: Pellerin Brown; 'Pellerin Brown'; Randi Spurgeon Cc: Adam Day; Jesse Nickerman; Jordan Seifert; Danielle Garcia; Erin Clark; Jim Petersen; Joe Dean; Steve Howard; Valarie Serrato; Mark Vogel; Chad Pricolo; Al Brenner; Gary Zanella; 'ZPER - Ken Yahoo'; Danielle Garcia; Chad Pricolo; Damon Lynch Subject: RE: Pellerin/Brown (Anyone in customer service?) Pellerin, You received, and responded to, Damon’s email yesterday. The AZ office is actively working on every one of you action items. Please discontinue the mass email blasts. I am very sorry we have not executed your install with the precision that typifies our install process. Personnel changes have been made and our AZ customers will not experience this level of frustration moving forward. Mass emails with gross exaggeration of communication level is counterproductive. Please direct all your correspondence to Damon Lynch going forward. If you are unsatisfied with his level of customer service then feel free to reach out to Chad Pricolo or myself. Please be aware that we do keep record of all email correspondence and phone calls made out of each office, so we are aware if employee’s are not fulfilling their duties to our customer base. Tim Ramage Vice President of Consumer Sales PetersenDean Roofing and Solar Corporate Division 39300 Civic Center Drive, Suite 300 Fremont, CA 94538 Cell: Email: Click for Office Locations and License Numbers From: Jim Petersen [mailto:] Sent: Thursday, December 10, 2015 2:52 PM To: Pellerin Brown Cc: 'ICE'; Michael Garcia; Tim Ramage Subject: RE: AZ Energizr Install Mike and Tim, can you please look into this matter right away. Jim From: Pellerin Brown [mailto:] Sent: Thursday, December 10, 2015 1:49 PM To: Jim Petersen <> Cc: 'ICE' <> Subject: AZ Energizr Install Importance: High Greetings, Please contact Mr. Tim Ramage in regards to how poorly PetersenDean has been treating me and totally ignoring me. I am now left with an Energizr that no one at PetersenDean seems to know anything about so I am on the DID list. My most recently email that has fallen on deaf ears/eyes. I can supply you with lots of emails, issues, complaints filed to the BBB in regards to my solar and battery solution install. I had to refinance with Admiral’s bank twice. The first time you didn’t meet the 120 day deadline to transfer funds and I foolishly paid the balance before the 28th of Nov 15 on the Energizr because I refused to refinance a third time. I need some customer service, constant updates…. I have been working with JLM (took this upon myself since PetersenDean wasn’t do ANYTHING) to work out an issue with an application. They (JLM) have been attentive and helpful. Rgds Tom ***************************************************************************************** Review from Yelp by myself, reply from Mr. Petersen and my reply to that. 12/29/2015 • Previous review Petersen Dean Roofing & Solar has voided the warranty on my solar system (that is not working btw) in what I believe is retaliation for filing a complaint to the Better Business Bureau and calling out the inefficiencies of management with the installation of my solar system and auxiliary battery solution. All allegation listed in the reasoning I can prove are false allegations. The General Council for Petersen Dean, who Sent the voided warranty document to me lists items that I can be disputed with documentation to back it up. But they will not listen to this and blame me for their failed install along with placing blame on their business partner JLM Energy for voiding the warranty. I have spent over $51,000 and have a system, eight months later, is still not totally functional and with a voided warranty. I have a lot more supporting documents that support my allegations against Petersen Dean Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. ****** Comment from Jim P. of Petersen Dean Roofing & Solar Business Manager 1/1/2016 • Dear Mr. Brown: I feel compelled to your respond to your review of my business because it is factually inaccurate. PetersenDean did install a JLM back-up battery at your home in Arizona. PetersenDean obtained all of the necessary permits and inspections during and after the installation was completed. You, Mr. Brown took the battery apart and tampered with it. We sent techs back over and over again to put the battery back together and we walked you through why you should not tamper with or take apart this device. You did not listen and continued to tamper with it and like any other item such as a computer, an engine, a blow-dryer or wrist watch, if you take them apart, it could result in the warranty being voided. You received a letter from our General Counsel because you were making threats to me and my staff and in today's day and age, we take all threats seriously. I strive to make all of my customers 100% happy, but there are certain events that leave me no other choice but to take action to protect both of our rights. Taking apart and tampering with an electrical device can cause tremendous liability for both parties. In this case, I have to protect the right of PetersenDean and its employees. I know Mr. Garcia (from PetersenDean) has been in constant contact with you and he is happy to continue to do so, in an attempt to bring about a happy ending to this matter. Best regards, Jim Petersen Read less ******** 1/1/2016 • Updated review I DID NOT take the battery solution "Engerizr" apart as you claim. The decorative face plate was removed to troubleshoot (on the phone with JLM). This allowed me to, per support, to access the control screen for trouble-shooting. NO techs were ever sent over to put the system back together because it was never taken apart by me or anyone else outside of "PD". THIS IS AN OUT AND OUT LIE! Your techs have only been here during the initial install (Nov23-25), the following week to troubleshoot why it would not start up and the final time to put the breakers in the essentials panel back into the main panel so I could have full power back to my home when the "Energizr" stopped sending power to breakers in the essentials panel. I have done nothing to void the warranty on my solar system; everything was done with the knowledge and approval of representatives from "PD". I would recommend that your technicians NOT tell the customer that it is okay to power up the solar system prior to PTO from the utility companies. Where do you think I got the knowledge to do that? The "Engerizr" install was never a completed. The purchase included solar & the "Energizr". This left the customer without any knowledge of the operation and maintenance, just a manual & the approval to work with JLM on monitoring setup, etc. They couldn't even tell me what it was really dong except running. NOTHING! When I questioned your supervisor "JB" on the way the essentials panel was being configured I stated this doesn't seem correct. Why would I spend $21,000 on a backup solution when all it appears to do is run my fridge and internet in the event of the rare power failure here in AZ? "JB" could not answer this question and when I explained to him that I am supposed to be able to utilize the system to offset power from the grid with power from the "Energizr" he still was dumbfounded. I stated that "maybe" the essentials panel breakers was in the event of a total power outage but during normal activity it would then offset power from the "Energizr" to all loads in and outside the essentials panel. "Yes" from "JB", that must be what it does and would check into it. He never contacted me in regards to this again. Once the "Energizr" was up and running (without monitoring capabilities) the Envoy/Enlighten monitoring stopped working. I requested help from Pedersen Dean to send someone out to trouble shoot but once again was ignored and nothing happened. I discovered that for some reason the envoy does not recognize micro converters that are running via the essentials panel through the "Energizr". I was accused by "PD" that I modified the solar panel arrays in the enlighten software to monitor the solar system. I sent proof in an email that I did no such thing but also added this is only software that retrieves information and does not send ANYTHING back to the solar system, so no damage is possible. I never threatened any of your employees, please show me proof of this. What I did state was I was about to get an attorney and report complaints. From the day your sales person set foot in my home for the first time almost ONE YEAR ago until present I have been lied to continually by "PD". I was told your team was going to California to be trained on the installation of the JLM "Energizr" but come to find out just prior to my installation, your "Energizr" in Arizona, all they did was stay locally and review installation videos. I also viewed these videos and they are for self-installation (which mine wasn't) not a qualified trained professional. When your team came back on 02DEC15 to trouble-shoot why the "Energizr" would not power up it was apparent they had not contacted JLM technical support. Hours after arriving and having no success I asked if they contact support. They did not have a business partner support number to call and only left a VM from the main office answering machine. I had a technician on the phone within 10 minutes. This is when, and only when the issue was resolved (within 30 minutes). Here is yet another incorrect statement by you. The install has never been inspected by the city. I have no clue when and/or if this is to happen. Did it get canceled due to the issues? The conversation that I had with "JB" was he had no clue what the city was going to inspect since they themselves did not know anything about the system and only went off the diagrams they were given on the electrical schematics. They even left the system up and running (WHICH YOU USED AS ONE OF THE EXCUSES TO VOID THE SOLAR WARRANTY). The system had to be left running because if it wasn't the breakers in the essentials panel would not be supplied power, your "PD" left it running. I also have been informed that "PD" changed system parameters from what I was originally told, such as only a four breaker load instead of eight in the essentials panel. I was never informed of this until AFTER the install. *********************************************