Complaint Review: PetFirst Healthcare - Jeffersonville Indiana
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- Author Confirmed
- PetFirst Healthcare 350 Missouri Ave, Suite 100 Jeffersonville, Indiana U.S.A.
- Phone: 866-937-7387
- Web:
- Category: Veterinarians
PetFirst Healthcare, PetFirst insurance company scams clients and denies legitimate claims! Jeffersonville Indiana
*UPDATE Employee: Illness claims within 14 days of policy activation excluded from coverage
*UPDATE Employee: Illness claims within 14 days of policy activation excluded from coverage
*UPDATE Employee: Illness claims within 14 days of policy activation excluded from coverage
*UPDATE Employee: Illness claims within 14 days of policy activation excluded from coverage
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I joined PetFirst Insurance it make sure that if anything happens to my newly adopted kitten I would be prepared to handle it. I was so happy to have this protection against anything serious going wrong.
As soon as I registered on the website I got a confirmation email saying my coverage began immediately at midnight and I was totally covers. They said I would receive a welcome pack in the mail within ten days.
Eleven days later I take my new kitten to the vet for her very first checkup. The vet noticed her stool sample was a little runt and suggested I keep an eye on her and report back any further problems.
Things seemed fine until nineteen days after the checkup Scout (my kitten) had blood in her stool and it was very liquidly. I immediately took her to the vet (having been covered by PetFirst now for over twenty days). The vet ran a series of very expensive tests and discovered Scout had a rare parasite and prescribed treatment for such.
I filed my clam with PetFirst the very next day. About a week alter I got an email asking for further documentation of Scouts medical history I responded saying I didn't understand because she was not even six months old and I had provided all the veterinary records. About a week from this email I got a letter denying my claim because the initial vet visit was within fourteen days of policy activation. This after being told I was immediately covered at midnight after paying for the policy.
This is clearly a company who is scamming people for money and then denying a claim that is over just routine care. They are not practicing ethically and robed me of my three months of fees.
I urge you NOT to use them and seek coverage for your pet elsewhere.
JP
Los Angeles, California
U.S.A.
This report was posted on Ripoff Report on 09/11/2007 11:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/petfirst-healthcare/jeffersonville-indiana-47130/petfirst-healthcare-petfirst-insurance-company-scams-clients-and-denies-legitimate-claims-273903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 UPDATE Employee
Illness claims within 14 days of policy activation excluded from coverage
AUTHOR: Katie Grant - (U.S.A.)
SUBMITTED: Wednesday, November 21, 2007
I can understand Mr. McGee's disappointment with the denial of his claim. Unfortunately, we cannot honor illness claims that occur during the first 14 days of a newly activated pet insurance policy.
Mr. McGee's coverage for accident care and routine care started at midnight after his policy activation, but the illness coverage was not yet effective.
The wait period for illness claims is typical of U.S. pet insurance companies. The goal is to prevent people from activating a pet insurance policy only when they realize their pet is sick.
I do not believe Mr. McGee knew that Scout was ill when he activated the policy. Unfortunately, however, Scout became ill during this 14-day wait period, and his claim had to be denied. Any illnesses that developed after the wait period that are unrelated to the stool problem would have been covered going forward.
For more information on PetFirst Healthcare, please visit www.petfirst.com.
Thank you,
Katie Grant
PetFirst Healthcare
#3 UPDATE Employee
Illness claims within 14 days of policy activation excluded from coverage
AUTHOR: Katie Grant - (U.S.A.)
SUBMITTED: Wednesday, November 21, 2007
I can understand Mr. McGee's disappointment with the denial of his claim. Unfortunately, we cannot honor illness claims that occur during the first 14 days of a newly activated pet insurance policy.
Mr. McGee's coverage for accident care and routine care started at midnight after his policy activation, but the illness coverage was not yet effective.
The wait period for illness claims is typical of U.S. pet insurance companies. The goal is to prevent people from activating a pet insurance policy only when they realize their pet is sick.
I do not believe Mr. McGee knew that Scout was ill when he activated the policy. Unfortunately, however, Scout became ill during this 14-day wait period, and his claim had to be denied. Any illnesses that developed after the wait period that are unrelated to the stool problem would have been covered going forward.
For more information on PetFirst Healthcare, please visit www.petfirst.com.
Thank you,
Katie Grant
PetFirst Healthcare
#2 UPDATE Employee
Illness claims within 14 days of policy activation excluded from coverage
AUTHOR: Katie Grant - (U.S.A.)
SUBMITTED: Wednesday, November 21, 2007
I can understand Mr. McGee's disappointment with the denial of his claim. Unfortunately, we cannot honor illness claims that occur during the first 14 days of a newly activated pet insurance policy.
Mr. McGee's coverage for accident care and routine care started at midnight after his policy activation, but the illness coverage was not yet effective.
The wait period for illness claims is typical of U.S. pet insurance companies. The goal is to prevent people from activating a pet insurance policy only when they realize their pet is sick.
I do not believe Mr. McGee knew that Scout was ill when he activated the policy. Unfortunately, however, Scout became ill during this 14-day wait period, and his claim had to be denied. Any illnesses that developed after the wait period that are unrelated to the stool problem would have been covered going forward.
For more information on PetFirst Healthcare, please visit www.petfirst.com.
Thank you,
Katie Grant
PetFirst Healthcare
#1 UPDATE Employee
Illness claims within 14 days of policy activation excluded from coverage
AUTHOR: Katie Grant - (U.S.A.)
SUBMITTED: Wednesday, November 21, 2007
I can understand Mr. McGee's disappointment with the denial of his claim. Unfortunately, we cannot honor illness claims that occur during the first 14 days of a newly activated pet insurance policy.
Mr. McGee's coverage for accident care and routine care started at midnight after his policy activation, but the illness coverage was not yet effective.
The wait period for illness claims is typical of U.S. pet insurance companies. The goal is to prevent people from activating a pet insurance policy only when they realize their pet is sick.
I do not believe Mr. McGee knew that Scout was ill when he activated the policy. Unfortunately, however, Scout became ill during this 14-day wait period, and his claim had to be denied. Any illnesses that developed after the wait period that are unrelated to the stool problem would have been covered going forward.
For more information on PetFirst Healthcare, please visit www.petfirst.com.
Thank you,
Katie Grant
PetFirst Healthcare
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