Report: #759444

Complaint Review: Petland of Lewis Center, OH

  • Submitted: Mon, August 01, 2011
  • Updated: Wed, August 03, 2011
  • Reported By: Amy — Powell Ohio United States of America
  • Petland of Lewis Center, OH
    86 Meadow Park Avenue
    Lewis Center, Ohio
    United States of America

Petland of Lewis Center, OH sold us a parasite and intestinal bacteria-infested kitten... very sick kitten! Lewis Center, Ohio

*Author of original report: Uh, kind of didn't have a choice

*Consumer Comment: Not blaming you

*Author of original report: Our Kitten Died

*Consumer Comment: These places

Show customers why they should trust your business over your competitors...

About 1 1/2 weeks ago, we purchased a very small, very cute kitten from Petland of Lewis Center, OH.  The store clerk said the kitten would have diarrhea because I would be using different food (how would they know what food I would be using). Told me it was no worry. So, when the cat had diarrhea as promised, I wasn't worried.

That is, until about 2 days ago, when my kitten all of a sudden became very tired-acting.  He was lethargic and couldn't hold his head up.  I took him to a 24 hr emergency vet hospital, who admitted him to ICU.  He received IV fluids and IV medications for what the vet called a "very bad case of intestinal parasites".  We later found the cat also had a bacterial infection in his intestines.

I had to transfer the kitten to a "Petland approved" animal hospital, where they are calling all the shots with my kitten.  They are deciding what tests and treatment my kitten can have. 

What's worse is that, although Petland's two affiliated veterinarians were closed during our crisis, Petland refuses to assist me with the $1200 vet bill from the emergency vet.
The manager, whose name begins with a M, was very apathetic about our unfortunate experience and refused to assist me at all.  She was quite defensive, though I had been told by DVMs that we were sold a sick cat.  She insisted the DVM were wrong...funny, huh? Not really. 

We are now probably going to lose our special pet.  Petland's answer.  Well, we will replace your cat at no charge. Really?  Really?????
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 08/01/2011 07:24 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Author of original report

Uh, kind of didn't have a choice

AUTHOR: Amy C. - (United States of America)

The animal was in ICU, which I did not mind giving authorization for, because he was barely breathing and I knew he really did need it.  I feel like if he could have stayed there, the outcome would have been different.  However, once Petland got involved, he wasn't allowed to stay there in order for them to pay the bill.  Of course MedVet wasn't going to bad mouth Petland's vet, but I do feel like they would have told me if they honestly felt he needed to stay with them.  As you said, they all have their hands out. And I had already authorized far more to be deducted from my account than what we had used up to that point.  So for them, they were losing money by discharging him to the Petland vet.  It was after the transfer when things went downhill.  What makes me the most angry is the vet at Bethel Animal Hospital kept saying she might want to do this or that, but that she would need to run it by PEtland for approval.  I finally told her we own this cat, not Petland, and if you feel he needs something and they won't pay for it, you call me right away.  I just feel really bad for letting him go to a vet that closed at 7pm, and I feel like he probably wanted someone to console him as he died.  And I know that if there had been staff there to watch him, they could have supplemented his sugar (that was the problem every time he crashed bc the parasite he had causes that) and he wouldn't have died.  But Petland won't authorize animals to get care except at 2 vets, both of which close in the afternoon/evening.  So I had to leave once we moved him, because they have no staff there. It sucks! I already knew Petland sucked, but I didn't know to what extent. 
Respond to this report!

#2 Consumer Comment

Not blaming you

AUTHOR: mr rik - (USA)

but NEVER leave your pet if at all possible, especially with FLUNKIES.  

This happens MUCH TOO OFTEN.

I suggest never even leaving the room when your pet is getting care.  Even somewhere you "trust".

All these places have their hand out.
Respond to this report!

#3 Author of original report

Our Kitten Died

AUTHOR: Amy C. - (United States of America)

Very true! Will never buy a pet from Petland again, or at any pet store for that matter.  This was my daughter's purchase. Sadly, she had to learn the hard way why Petland is not a good choice when seeking a new companion. I have adopted my pets from the humane society.

Our kitten was thriving and smacking at its IV with its paw and meowing and walking all over the exam table when we took it to Petland's vet yesterday.  In fact, it was doing so well that Medvet had told us it would most likely spend the day at the new vet and then be well enough to come home by evening.  Something changed after Petland's Vet, Bethel Animal Hospital, closed at 7pm. That's right...none of their vets have staff during the overnight hours. We got a call first thing this am that the cat had died.  Now of course, it died "suddenly as soon as they got there this morning".  Sure it did.  Funny how things changed once Petland started footing the vet bill.  Our vet had him improving with each day, to the point that he was too well to be there.

Thank you MedVet for all of the excellent care you gave our special friend.  God bless you!  As for Petland and their affiliates...shame on you.
Respond to this report!

#4 Consumer Comment

These places

AUTHOR: mr rik - (USA)

are in cahoots with the local veterinarians, they often have one in house.  They WANT you to spend, hundreds if not THOUSANDS!

You're better off just stealing a cat running around your neighborhood.  Less hassle too.

Fleas can also make a cat lethargic, as they can suck away all the blood, just get a CHEAPO flea collar and don't buy in to all that expensive vet recommended flea treatment.

Good Luck!

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.