Report: #640398

Complaint Review: Petro Heating Oil and Services

  • Submitted: Tue, September 14, 2010
  • Updated: Fri, September 17, 2010
  • Reported By: Justin — Kinnelon New Jersey United States of America
  • Petro Heating Oil and Services
    40 Cragwood Road
    South Plainfield, New Jersey
    United States of America

Petro Heating Oil and Services A former customer's tale of fraud and deceptive business practices by Petro Heating Oil South Plainfield, New Jersey

*UPDATE Employee: Petro Response

Show customers why they should trust your business over your competitors...

Sharon MacVicar General Manager

North Jersey Petro 94 Dell Ave -

Unit #1 Kenvil, NJ 07847 3/12/10

Dear Ms. MacVicar:

Im writing to serve you notice that I am terminating my business relationship with your firm effective immediately. Your pricing for home heating oil is fraudulent and misleading. It has come to my attention that Petro has been billing me at ever increasing levels of inflated prices over the regional average. Attached is Exhibit A which includes a spreadsheet and a recent fax from Petro outlining your fraud against me. I have included recent pricing from one of my many local heating oil companys that shows the extent in which your firm is gouging its innocent victims. The companys name is Hilltop Fuel of Fairfield NJ.

I am aware that many heating oil firms offer teaser rates to lure customers. Your own salespeople have told me that Petro is one of the companies that engages in this ugly practice. [continued below]....

..... The pricing that I referenced above was the regular rate for all customers at Hilltop Fuel no teaser rates. Im sure you have a standard boilerplate response letter that allows you to hide behind the teaser rate concept.

You claim that I have a current balance of $728.09. I claim that you owe me a refund of $1,109.27. I demand that you immediately waive the $728.09 charges and issue me a refund for the $381.18 difference. I intend to seek counsel on this matter. I am also contemplating reporting your firms fraudulent and unethical activities to the following authorities and media: Better Business Bureau, NJ Office of Consumer Protection, NJ Division of Consumer Affairs, NJ and NY State Attorneys General,,,, Shame Shame Shame on Fox 5 with Arnold Diaz, Troubleshooter with Roseanne Colletti on WNBC4, regional and local newspapers, and a variety of internet heating oil forums.

Reporting you to these agencies and services would only add to your dubious record of thousands of consumer complaints littered around the region. I trust that youll make the right decision and refund me my money. This would go a long way towards placating my anger about this matter.

I await your immediate reply

Yours truly

Justin ****

Kinnelon, NJ 07405

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#1 UPDATE Employee

Petro Response

AUTHOR: PetroCustSvc - (USA)

Hello Justin --

We are very sorry to hear that you will be terminating our relationship as we greatly value our customers and pride ourselves on our stability and history of serving customers for over 100 years. As you and I have discussed recently, I understand your dissatisfaction when comparing prices with our competitors, however we place additional value on the service and peace of mind that we deliver for our customers. We have found that in today's competitive environment, what sets companies apart is not just price, it is the added value, comfort, services and security that customers rely on us for. To us, our customer is priority #1. With this in mind, we believe our pricing structure is extremely competitive when comparing dollars to value. We value your business and if you wish to discuss further, please don't hesitate to contact me further.

Best regards,

Sharon MacVicar, GM

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