Report: #1104073

Complaint Review: Philippine Airlines

  • Submitted: Tue, December 03, 2013
  • Updated: Tue, December 03, 2013
  • Reported By: Michael — Lady Lake Florida
  • Philippine Airlines
    3F Mezzanine PNB Financial Center Pres. Diosdado
    Pasay, Select State/Province

Show customers why they should trust your business over your competitors...

This airline has zero compassion for its travelers.  On the 24th of Oct, my wife and I were scheduled to leave Manila at 8PM.  We arrived early thinking we could check in and have a nice meal before we left.  However, we were informed that the rules had changed and since I didn't have an exit clearance we would have to re-book our flight and obtain this clearance.  Philippine Immigration would not even consider an exception.  After getting our bags off the scheduled flight, we were directed to Philippine Airlines for re-booking.  That's when the financial nightmare started.  I have re-booked flight in the USA before, but I have never been charged such extreme re-booking fees like I got from Philippine Airlines.  My initial one way ticket cost was $1300US and I paid an additional $100 for an exit row seat.  The CSR for Philippine Airlines calculated the following re-booking fees for two one way tickets; $500US ($250 ea), exit row seats another $100US, another $22 for airport fees, exit clearance for my wife ($5US).  Total costs for re-booking came to $799US and then I needed to obtain a hotel for two nights. 


The night manager was asked by the CSR is some of the fees could be waived and after he looked over and saw that I was a foreigner he said NO.  Based on the above information, this is what I experienced, excessive re-booking fees and a racist filipino ticket supervisor. 

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This report was posted on Ripoff Report on 12/03/2013 03:49 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Here is the Rub!

AUTHOR: Michael - ()

To the folks who read this, the people who have replied to me are not even Filipinos, they are out of country hacks working for a foreign carrier.  Nice going Philippine Airlines, can't even hire your own people to do your dirty work.  If you are part of the Philippine Airline market and you are reading this, please do yourself a favor fly Cebu.  As for the cost for the rebooking fee, you can throw out all the numbers you want and make people believe your figures.  However, if they were to do some checking on their own, they will find the truth.  But whatever you want to spin, the bottom line is this report will not be taken down by me, so go home a cash your checks, knowing that the folks in the Philippines working for this airline only make about 301php per day.

As for me, I stated I won't be flying your bosses airline, in fact, I have already cost them enough reverse marking to exceed my costs In rebooking.  Bye.......

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#2 Consumer Comment

And there it is...

AUTHOR: Robert - ()

 The "I know I am wrong and don't like people pointing this out so I am going to accuse them of working for the company".

Yea nice try but sorry to burst your bubble but that is pretty much Standard Operating Procedure here and I can tell you that I and the other one that posted are not employees of the airline.  If you just take a look around this site you would realize how stupid it actually makes you look for even trying to accuse us of this.

I also find it very funny how you compare their fees to United Airlines.  I don't know where you got the $150 change fee unless you are stuck in some time warp, as of earlier this year they now charge $200 for a Domestic Fliight and $300 that is THREE HUNDRED dollars for a change on an International Flight.

Anyways, not to keep this too much off subject.  In your case for a cruise all you need is a Passport.  In other cases depending on the Countries involved that may not be all, you may need not only your passport but the approriate visas as well.  But even with a passport you would probably be shocked how many people don't even know that.  But again that is the fault of the passenger and the cruise line will deny them boarding without refund.

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#3 Author of original report

The smog of Manila is affecting the workers!!!

AUTHOR: Michael - ()

Whoever is writing this response you are definately a corporate pough and just one of the Phillipine Airlines minions, I hope you get more than 301php that most workers in the Philippines get.  As for me, it is not about the money dude, I make more in one month than you make in an entire year, so don't preach to me about getting anything over on you or the airline.  I'm stating that your companies extremely high fees will sink your airlines one day.  United Airlines as big as they are only charges $150 rebooking fee, which is high but not unreasonable, however $250 is sticking the knife in deep.  As I said, I will never fly on your airline again, at least Cebu updates their aircraft.  I hope someday you will feel racism and a uncaring business.

As for your dumb comment about cruiselines, the only paper work you need is a passport and then you're on the ship.  I have more than 20 cruises and we are going on one this Sunday and all I'll need is our passports.  The United States does not require some dumbass exit clearance, the only reason your government does is that they need the pesos.  Have a good life.....

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#4 Consumer Comment

The reason

AUTHOR: Robert - ()

You are responsible for making sure you have the correct documentation to travel.  The airline is not at fault for you failing to have done this.  As a result they are under zero obligation to provide you any assistance. 

However in looking at this they did provide you some assistance.  They could have charged you for a totally new ticket at $1300, intead they charged you $799.  As for the Hotel, that again is your fault for even needing one.  Or perhaps you can complain about the speed of the Government and how they didn't process your visa fast enough.

But if you truly think they were rough and didn't show any compasion.  Just be glad it wasn't a cruise you paid several thousand dollars for.  Their policies are even stricter.  If you show up at the dock without proper documentation there is no rebooking.  You loose your entire cruise fare..not even a single penny back.

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#5 Author of original report

What a joke of a response, by PAL!

AUTHOR: Michael - ()

In other words your response is that the Philippine Airlines should continue to charge large fees for just moving two people from one flight on Thursday to the same flight one Saturday.  Explain to the public how this transaction resulted in a fee of $799, that was a very difficult transaction and your customer service was met by charging more than US carriers.  Also, having lived in the Philippines for more than a year, it is easy to see expressions of those who don't really like Americans...  Now we get back to the reason American military were asked to leave the Philippines, we are gone now from the Philippines, living in the US, and should I return to the Islands of the Philippines, it will be on a different carrier.  We only regret that Hawaiian Air had quit flying to Manila.  There airplanes are not old as dirt, Airbus versus the uncomfortable B757 you fly.  

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#6 General Comment


AUTHOR: Tyg - ()

 You are quick to jump up and play the racist card. But you FAIL to recognize YOUR part in this. None of what happend to you was their fault either DIRECTLY or INDIRECTLY. This is WHY you did not get a refund or rebate. You did not qualify for one. As this is a situation of YOUR doing, they are under ZERO obligation to rebate ANYTHING. Its unfortunate but its the cost of not being up to date on all travel requirments nessasary.

Just because someone DOESNT give you YOUR WAY, doesnt mean they a racist. Did they demean you in anyway by name calling? Did they point out loudly the asking for a refund? No they probably didnt. YOU just want to play the race card to gain more internet sympathy and to bolster your complaint. You know full well that they couldnt do as you asked and are only doing this to get some of your money back from the rebooking.

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