We booked our wedding for the weekend of August 15 - 17 with Pinegri-la, mostly because their website is amazing and claims that there is no curfew. They also claim they are "Disneyland clean." When we arrived, a half hour after check-in, my 79 year old grandma and 83 year old great aunt were forced to make their own bunk beds by an employee there (a girl, Nicole, about 20). We all paid $99 + taxes for lodging and everytime I've been to Disneyland, the beds are fully made. This is ridiculous! What kind of resort charges you lodging fees and then has the elderly make their own beds!!!
The next problem came with the "no curfew" that is plastered across every page of their website. WHAT A COMPLETE LIE!!! Both Friday and Saturday night members of our group were told to be quite and eventually to go to bed. Now, we thought "no curfew" meant stay up as late as you want, right? Well, according to Pinegri-la, "no Curfew" means that when they say it is time for bed, that's it! We didn't need to drive all the way to Mt. Shasta for that, we could have had our wedding anywhere if we knew they were LYING about the no curfew.
Pinegri-la also told us that we had to get liability insurance coverage for $1,000,000 which they needed a copy of. My mom and I got the coverage through her homeowners insurance so we wouldn't have to pay an additional $195 to get the insurance through the resort. Pinegri-la (being as professional as they are, lol) doesn't have a FAX machine, so my mom's insurance company went out of their way to e-mail a copy of the policy to the resort. This was all done 3 1/2 weeks before the wedding. Beth, one of the owners, decided she would wait until 2 days before we would be leaving to inform us that what she received was not sufficient. I contacted the insurance company again, and was informed by an agent (who had been employed with that company 7 years and prior to that a different insurance company) that she has been fulfilling requests such as this for weddings, family reunions, company get-togethers, for over 10 years and what they do has always been valid and there has never been a problem. Well, Beth and John Powell want to be named as "additionally insured" on the policy, which covers anything that happens, whether or not if it has anything to do with our party. After looking around and finding out that my dad's, grandma's, in-law's and mom's homeowners insurance all would not do such a thing, we were forced to buy the coverage for $195.
Now, after having such coverage (which would cover their generator going out - even if it had nothing to do with us), they still required a $500 cleaning and security deposit, of which, they have not returned a single cent and failed to give us any reasoning as to why we have not received our deposit back. There was absolutely no damage done to any of the cabins or the grounds, yet they continue to ignore our e-mails and calls. If anything, the cabins were probably more clean when we left than when we arrived. Due to the dusty and dirty conditions we all found our cabins in, we all had to at least sweep out the cabins, some of our guests had to dust things off as well!
Overall, Pinegri-la, had THE WORST CUSTOMER SERVICE ANY OF US HAVE EVER EXPERIENCED, THE DIRTIEST CABINS WITH UNMADE BEDS, LIES THROUGHOUT THEIR WEBSITE and THE MOST UNPROFESSIONAL OWNER, BETH POWELL! We would never recommend this place to anyone! They lie, cheat and steal to get every last dime out of you! Like the old saying goes, "If it looks too good to be true, it probably is!!!"
PINEGRI-LA IS UNPROFESSIONAL, DIRTY AND HAS THE RUDEST PEOPLE EMPLOYED!!!!!
San Leandro, California