pinzoo.com Keeps giving me the runaround after already charging me for minutes I'v not yet received!! Internet

Just updating to let everyone know that All the problems were cleared up and resolved with pinzoo.com later in the evening. I was also personally contacted by the president of the company who told me that the problem had something to do with my number not being attached to my debit card which is why it took so long, nonetheless he offered me a sincere apology and gave me a free $15 airtime card. In my 28 years I have had many problems with various companies but this is the only time the person in charge has actually contacted me and helped rectified the situation. I would proudly do business with them again

Dear author and readers,





My name is Edwin Janaslani. I am the President of the company and I am writing in response to your recent post regarding the difficulty he encountered in receiving your minutes. Firstly, I would like to apologize for any inconvenience this may have caused you.





We offer 100% Satisfaction Guarantee on your purchases. Although there is no excuse for the amount of time it took to get your order approved, I have personally attempted to contact you with the phone numbers provided on your account. I will try calling again to clarify this and reach a satisfactory outcome for you. I'd like to keep you as a customer, you ARE very important to us.





We take extra safety precautions to insure that the purchases made on our site are made by the actual credit card holders. This may have partially been the reason for the delay in your order. Our customer approval process has saved shoppers tens of thousands of dollars in unauthorized transactions and has stopped thousands of fraudulent activities. These extra systems were put in place to protect our members, not to cause them hardship and to make it difficult for them to make purchases on our site.





In today's online climate where customer service is being outsourced to foreign countries, we have retained our customer service department in-house in the USA and offer live support 7 days a week. We are available by phone 365 days a year and stay open through all national holidays including Christmas and New Year. We also offer Live-Chat on every one of our web pages for our members that may not have access to a telephone.





I urge you to contact us toll-free at 1-888-697-4696 and ask for Klodya. She is aware of this order and can assist you in reaching a satisfactory outcome. You can also ask for me, my name is Edwin.





Yours Truly,


Edwin Janaslani.


President.