Report: #592758

Complaint Review: Planet Fitness - Austin, TX

  • Submitted: Tue, April 13, 2010
  • Updated: Wed, April 14, 2010
  • Reported By: M Lynn — Kyle Texas United States of America
  • Planet Fitness - Austin, TX
    1807 Slaughter Lane
    Austin, Texas
    United States of America

Planet Fitness - Austin, TX Oct. 2007, sent letter to cancel. Still charging my account in January. Called and was told they got the letter and would cancel. April - still being charged. Austin, Texas

*REBUTTAL Owner of company: Refund

Show customers why they should trust your business over your competitors...

Oct. 2009 sent a letter to cancel membership.  In January 2010 bank acct. still being drafted AND a yearly renewal fee was also drafted.  Called and was told they got my letter and they would take care of it. 

Now, in April my account is still being drafted.  Called yesterday and they verified that they got my October letter, BUT would not cancel membership because they did not receive it by Certified Mail!  No courtesy call when they got the letter...this is just plain BAD BUSINESS.  They may have cheap memberships, but just try to cancel!

I will tell eveyone I know about their shady practices!

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#1 REBUTTAL Owner of company


AUTHOR: Mike - (United States of America)

Please feel free to bring in a copy of this report to the Manager at the location you had your membership and a refund for the months not used will be given. In the future make sure to read the Agreement so that you can follow the proper cancellation procedures which is cerified mail or in person, this way you have a receipt/confirmation with the date canceled.

Thank you!

PF Management

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