Report: #1108459

Complaint Review: PLANETRE

  • Submitted: Thu, December 19, 2013
  • Updated: Thu, December 19, 2013
  • Reported By: Phillip — Marietta Georgia
    2530 Berryessa Road (#350) 95132
    San Jose, California

Show customers why they should trust your business over your competitors...

This company has been bullying me to use their product and have pulled a switch around on me by providing a product that does not perform to the standards of what the product can do.  Subrao Shenoy is a very rude sales person trhat likes to swindle people into believing that their software can do things to which it cannot.

I rely on software to adequately get sales leads to may agents based on geographic location and after I gave them my money they could not accomplish what they originally said they can do.  Beware when dealing with this company they will try to bully you into purchasing their product but will not allow you to use the product at all.

This company will leave you stranded with a product that is not set up , difficult to use and not easy to use as they suggest it is. It is in my personal opinion that you should stay clear of this company if you dont want to be swindled out of your money.

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This report was posted on Ripoff Report on 12/19/2013 07:49 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Rave Industry Reviews..

AUTHOR: Alan - ()

I am Alan and work here as a Business Development Manager at planetRE since 2005.  I handle all aspects of inside sales along with Broker/Agent client interactions with honesty and highest professional integrity. 

planetRE provides the most powerful platform on the market for website, lead management, CRM and transaction and financial management. Our products have been adopted by many large companies for many years. 

It has been featured on many respectable industry publications like Inman News, RealTrends and RISMEDIA. It has also been a sponsor for many of these well attended Industry events. 

See sample: You will also find many notable press releases on all these media sites.  

planetRE has been known as a customer centric, responsive and innovation driven company with excellent customer credentials and references. In one of the telecast events at Inman Connect Conference in 2011, it was mentioned by Chris Smith-  who was then an Inman editor; that he had challenged the company to build a brand new yet complicated social media related integration feature. The company built and released this in 48 hours flat. You will find a video of this telecast on Inman site if you are a member. 

If you are a progressive minded real estate professional or an orgnaization, we can license you a powerful online marketing solution - offering you a huge competitive edge.

Happy Holidays!


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#2 REBUTTAL Owner of company

Company has executed per written contract

AUTHOR: Subrao - ()

Company has executed many deals with customers all over US in past several years with no complaint!!

This customer signed a definitive contract few weeks back with the company for online services after a streak of demands. The standard product with all published features and setup based on information provided till that moment was delivered on time and fully working as we do with all customers. Company engineers  worked very hard in delivering the contract round the clock. All of this exists in email trails.

After 4 weeks, one fine day, he wakes up, changes his mind arbitarily saying he is not satisfied for no valid reason. He wants all his money back saying nothing is working which is NOT TRUE.  Apparently he has a habit of doing this with other vendors; meaning signing up and canceling. He had send us copy of the contract with his previous vendor  to get a better deal with us. So this is a pattern.  

Company has in good faith, gone and released him from the remaining payments on the contract even though it is a non cancelable contract. The situation has been handled in the utmost professional manner and there are mail trails and written contract signed records. 

thanks for your attention. 

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