Report: #131539

Complaint Review: PMG, Private Mentoring Group, Prosper, Inc. Robert Allen

  • Submitted: Tue, February 15, 2005
  • Updated: Mon, August 12, 2013
  • Reported By: Spring Creek Nevada
  • PMG, Private Mentoring Group, Prosper, Inc. Robert Allen
    5072 North 300 West
    Provo, Utah
    United States of America

Show customers why they should trust your business over your competitors...

I too have been ripped off by PMG, Private Mentoring Group, now known as Prosper and my story is similar to the others posted here.

The interview starts out asking about you and if you have what it takes to be accepted into the Success Team for Robert Allen's Millionaire Challenge. Then towards the end when they have you all hyped up they ask you what something like that would be worth? The interview was very fast paced and if I was slow in answering a question or would pause for a moment to start asking a question, Mark would answer for me and just keep up the momentum.

Although my husband was suppose to be included in the qualifying interview Mark Carrington made an exception to the rule because I didn't know when my husband would be available and they were anxious to get me on board that night. I took detailed notes so I could review them with my husband. I was told that we would have 3 days to cancel for a full refund and after that if we decided the Internet Marketing program wasn't for us the fee would be prorated.

I paid $10,3600 for an Internet business that I thought would be up and operational in 90-100 days. But, there were additional fees that weren't disclosed in the interview, passwords that wouldn't let me on to the web sites I needed, technical support that either ignored my request for assistance or didn't have the patience to help me, and customer care that was only concerned about me sticking with the program no matter what.

I diligently worked on my lessons, as instructed, and put in countless hours trying to make this program work. Whatever I attempted to do only resulted in disaster. My husband and I decided it would be best to get out of the program before it consumed any more of our time or resources. I called customer care to explain that the program wasn't working to our satisfaction and that it was interfering with our current business and requested a refund. I was told that I had agreed to the program and didn't have the option of quitting. I was also told that refunds were only given under extenuating circumstances.

I spoke with my coach Chris about my frustrations and concerns with the program and he suggested I e-mail Devin Willis for help, which I did. But, I never heard from Devin.

I wrote a letter outlining the problems I was having with miscommunication, unreturned phone calls, cancelled coaching sessions without being notified, etc. and I requested a refund. I have a confirmation that the letter was received but no one ever replied.

So, I have been bounced around from person to person, program to program, yes I even got talked into the Real Estate program, trying to make something work that isn't. Finally my stress level became so high, trying to deal with a company that only cares about their success, that I called customer care one more time to try and explain my situation. Kurt Brady became very short and combative with me so I just put everything on hold for now. That was on January 24, 2005. I haven't heard from anyone since then.

I am very disappointed with the unprofessional behavior of PMG and I will continue my investigation into obtaining a refund.

Lois Spring Creek, Nevada

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This report was posted on Ripoff Report on 02/15/2005 11:43 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Individual responds

they have my info I was wondering if I should change my debit card.

AUTHOR: Ronald - (U.S.A.)

Hi, I was wondering if I should change my debit card. Prosper employees called me about the mentoring program and said I qualified for their mentoring program. After that, I was transfered to someone to help me get started. Now I didn't have much money so I was going to be charged about $300 for their small program modeled after the aggressive one.

So I told her I didn't have it at the time but i would have it soon. She then said, she would be registering people the next monday and that she would register all her new orders. She then asked me for my card number so she could process the order. (She also said " We were told that you met the finacial qualifications, If you didn't we would part as friends now")(No one wants to be alone starting a new business so I decided to buy it).

If I didn't call back she would assume I gave her permission to charge my card. When next Monday came she called back asking if she could still charge my card, but got the answering machine. By this time, I had finally done some research and found sites like this saying they are scammers.

So I called back and left a message saying I didn't want to start the program and that she should cancel my order. They have my debit card info and so far nothing is missing but I don't feel that safe that they have it. Should I call my bank and get a new one? Any help would be greatly appreciated. (I don't even know if they can do anything worse than just taking my money... Identity Theft?)
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#2 Author of original report

PMG, Private Mentoring Group, AKA Prosper Learning, Provo, UT Problem Resolved

AUTHOR: Lois - (U.S.A.)

My credit card account has been credited for $9,360 and all matters have been resolved to my satisfaction with PMG.
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#3 Author of original report

PMG, Private Mentoring group AKA Prosper Learning, Provo, UT Phone call from Devin

AUTHOR: Lois - (U.S.A.)

Devin Willis called this morning and discussed my situation with me in a professional manner and agreed to give me my requested refund in the amount of $9,000. I feel this amount is fair for the number of coaching sessions I had and the material I have used up to this time. I will update again when the check has been received.
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