• Report: #1139443
Complaint Review:

PNC Bank

  • Submitted: Wed, April 16, 2014
  • Updated: Wed, April 16, 2014

  • Reported By: fcpd88 — Pittsburgh Pennsylvania
PNC Bank
330 Grant St pittsburgh, Pennsylvania USA
  • Phone:
  • Web:
  • Category: Banks

PNC Bank Horrible customer service, took hundreds in fees from their own mistakes pittsburgh Pennsylvania

*General Comment: Comments...

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PNC Bank has repeatedly been the worst bank Ive ever dealt with.

(Downtown Pittsburgh Branch) I had opened an account with them and received a direct deposit refund of $1600 from the IRS. When it was available, I began to make purchases. The next day I was astonished to find that my balance was negative a few hundred dollars due to eleven bounce fees totaling nealy $400! Upon calling the bank they told me that the funds were deposited and available, but they had a policy that I must wait 24 hours for the money to "clear." It was ridiculous! Available means available, and since when does a direct deposit need to "clear?" I went through customer service rep after supervisor after supervisor until finally people started asking, "How did you get this number? Were management, we don't deal with these things." After 2 hours, the final verdict came from a vice-president or a person of similar status who would reduce the fees to half and refused to allow me to speak with anyone else above her! I still refuse to pay them anything and have closed the account, but they still got away with several hundred dollars of my money.

(PNC Robinson Branch) As it has been a few years since, I forget the origin of why the check was given to me, I remember only that it was a refund  issued from PNC bank. It was for a mere $12. When I attempted to cash it, they told me that there would be a $10 fee to cash it. Any other time, a cashing fee for non-members is expected, but being that the check was only $12 and was being refunded to me from a mistake on PNC's part, I found it unbelieveable that they would not waive the fee! My only option was to have them cash it and give me $2. What a con, you refund me $12 only to take back $10 of it as a fee!

(PNC Sheraden Branch) Most recently, I was in a terrible car accident which left me with no car and barely able to walk. I had to hobble my way onto a bus to get to a doctor's appointment and found myself with just a hundred dollar bill. I painfully walked to a corner store near the bus stop and asked if they could break it, but they refused. Luckily, or so I thought, there was a PNC bank accross the street. The cashier refused to give me change because I was not a member. I was visibily injured (my face was swollen, I was in a cast and on crutches) and I explained to her that I had to catch a bus in just a few minutes and that I was on foot. The corner store was unable to break it and that this bank was the only business within 3 miles. It was impossible for me to make it anywhere else and it was very important that I get to the doctor's office because the appointment was regarding the injury to my eye and it was threatening my vision. She strongly refused and told me that she could only make change for memebers, and that I could set up an account. I couldnt believe it. THey're a BANK! What place should you go to to make change other than a bank! I certainly didnt have time to open an account before my bus came, and I certainly didnt want to based on past experience. Even though I was barely able to walk, she directed me to a bank branch that was over 5 miles away and told me to try there, otherwise I had to leave, because she was not going to make change for me regardless of my situation. I was completely appalled.

How can PNC bank treat people like this? Member or non-member, they simply just DO NOT CARE about you. As long as they make their money, then you do not matter. I was treated terribly by the bank before this most recent incident, but that teller's staunch refusal to simply make change for a badly injured person goes beyond a disregard for people, it was completely heartless. It's disgusting what this bank thinks it can do to people.

Ashley K.

This report was posted on Ripoff Report on 04/16/2014 04:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pnc-bank/pittsburgh-pennsylvania-15222/pnc-bank-horrible-customer-service-took-hundreds-in-fees-from-their-own-mistakes-pittsbu-1139443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment


AUTHOR: Striderq - ()

Most if not all banks have the same policies. They are in business to provide services for their account holders. If you are not an account holder then you don't get their services.

OD fees: there's more to the story then you shared. You stated that once the direct deposit was available you started to make purchases. Then the next day you had OD fees. It's possible but not probable for 11 checks to clear the same day you wrote them. If  the transacions were card purchases then they should have been denied as the money really wasn't available. Direct deposits can b reversed by the company/bank that authorized them. If your employer pays you and then discoves that you were paid for overtime not worked, the deposit is reversed (money taken out of your account) and a new deposit for the correct amount sent. Especially true amount new deposits to new accounts.


Check cashing Fee: Standard fee charged by most if not all banks. Fees are set amounts no matter what triggers them. If the check was for $10.01 or $10,000 the fee for non-members is the same. Another option was to deposit it in your account and not pay any fee.


Making Change: Again services are for account holders. Any other circumstances such as your accident have no bearing o th decision. Same thing was purchasing coins, notary service, cashier's checks, etc. If you're an account holder you can partake of their services, if no account then no service.


These things were inconveniences to you but none of them were rip offs.

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