• Report: #792746
Complaint Review:

PNC Mortgage

  • Submitted: Thu, October 27, 2011
  • Updated: Thu, October 27, 2011

  • Reported By: PNC Mortgage is a JOKE! — Amelia Virginia United States of America
PNC Mortgage
PO Box 1820, Dayton OH 45401-1820 Internet United States of America

PNC Mortgage National City Bank PNC Bank Abusing Obama's Homeowner Affordability and Atability Plan Internet, Internet

*Consumer Comment: PNC Mortgage is a JOKE!, The politicians in the USA and in Europe are all working for.......

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My husband and I applied for the homeowner affordability and stability plan with our Mortgage Company, PNC.  This was after I lost two jobs in a 6 month period of time, the first in October 2010 and the second in March 2010.  With the thought of my unemployment benefits running out and us not being able to make it on just my husband's salary, I decided to "trim the fat" in out budget.  I contacted PNC bank at the end of March and inquired about the homeowner affordability and stability plan.  I was informed they would send us out a package, we needed to fill it out and return it and there was a 12 week review time.  So we did just that.  All the while, we continued to pay the mortgage each month and have never been behind. 

Finally about early June, I received a telephone call from PNC stating that we had been approved for the homeowner affordability and stability plan; however, there was a 4 month trial period.  We were allowed to make 4 consecutive monthly (from July - October) payments in the amount of $731, which was the proposed new and reduced payment amount!  This is GREAT news and wow, so incredibly easy.  So its October. 

When I called PNC to make the last payment of $731 during our trial period, the customer service person I spoke with tells me that we were denied for the homeowner affordability and stability plan and beginning in November our payment will go back up the original payment amount.  Then he begins asking all these weird questions, like, "Whats the reason the account got behind?"  I say to him, "ummmm, no the account was never behind, we were current, I lost two jobs within 6 months, so we were exploring our options through Obama's homeowner affordability and stability plan."  "O.K.", he says.  So at this point, a couple of red flags were raised in my mind, but I've already been on hold for over an hour waiting to speak with someone, so I decided to sum it up for him.  I asked him if we were going to be responsible for the difference we did not pay from July to October, since we were not approved for the homeowner affordability and stability plan.  He says, "NO MA'AM!"  I ask for a letter stating that and he said no problem, we'll send you one. 

Well, I got the letter alright.  The letter we received is dated October 17, 2011 and it states, "According to our records, there is a balance of $302.92 that we are unable to apply to your loan because your required monthly payment is $885.70.  Please pay the difference of $582.78 using the payment coupon below.  Payment is due by November 7, 2011."  Of course this prompted a telephone call.  During my first conversation with Michelle, customer service rep, she tells me that we were declined and that they issued us a refund for $269 on October 20, 2011 (makes no d**n sense!!!!!??????) and basically we are now a month behind on our mortgage because of the way PNC Mortgage has decided to accept, post and apply the July - October payments that we made.  Instead of the payments being applied to the lower pre-approved payment amount, the payments were held.  For example, July payment did not fulfill the regular payment amount of $885.70, so it was held until August's payment was made, then it was combined with July's payment for a total of $1,462.00, then July's payment was deducted from that, leaving a remaining balance to the good of $576.30.  They did this for all payments, July - October, which in the end has now put us a month behind on our mortgage.

I've tried, with no success, to work out an AFFORDABLE payment plan to get this caught up, but with no avail.  The people in collections, customer service and loss mitigation are so rude and by the time you get through their one hour plus hold time, you forget WTF you called for anyway.  BOTTOM LINE, THIS BANK IS A JOKE!  I'M ALMOST 100% POSITIVE THIS IS NOT THE INTENTION PRESIDENT OBAMA HAD WHEN HE PUT THE HOMEOWNER AFFORDABILITY AND STABILITY PLAN IN PLACE.  THIS IS JUST ANOTHER TWIST AND LOOP HOLE THAT THE BIG BANKS FOUND SO THEY CAN MANIPULATE THEIR CUSTOMERS AND SO THEY CAN MAKE THEIR POCKETS DEEPER.  THEY DON'T WANT TO BE HELD TO A HIGHER STANDARD, THEY DON'T WANT TO WORK WITH YOU, AND THEY DON'T WANT ANYTHING BUT MONEY......GREEDY, GREEDY, AND GREEDY!!!!

This report was posted on Ripoff Report on 10/27/2011 11:56 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pnc-mortgage/internet/pnc-mortgage-national-city-bank-pnc-bank-abusing-obamas-homeowner-affordability-and-atabi-792746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

PNC Mortgage is a JOKE!, The politicians in the USA and in Europe are all working for.......

AUTHOR: Karl - (USA)

a cartel of bankers, known as the Federal Reserve and the IMF. They are not working for the people of America and Europe.

As a matter of fact, the politicians in the USA and in Europe will do exactly what their bosses at the Fed and the IMF tell them to do. All of these 'plans' that have been put into place for people who are having problems paying for their mortgages are devised by the bankers and their lawyers.

These 'plans', in my opinion, are devised to manipulate and deceive millions upon millions of people into believing that they might have 'hope' in saving their homes. It's just a big scam that ends up making the bankers more money, because they are able to target people who might have equity in their homes. And the bankers even make money on those who don't have equity in their homes, because the bankers control the entire system!

Make sure to 'Google' this- INDYMAC BOYS GET SWEETHEART DEAL, and watch that video on the web for proof.

Then 'Google' the following videos for more proof that the bankers control the U.S. government and Wall Street-


After watching all of the above videos on the web, anyone with a functioning brain would be able to determine that the politicians in the USA are really working for the Wall Street bankers and the Federal Reserve, wouldn't you agree?

Good luck to you!

***NATIONWIDE MORTGAGE ALERT: Don't forget to type in 481508 at this site and read St. Clair's Ripoff Report for valuable information if you have a mortgage in the USA.

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