Report: #572553

Complaint Review: PODS - Corporate Customer Service Dept

  • Submitted: Sat, February 20, 2010
  • Updated: Thu, October 14, 2010
  • Reported By: Kimberly — Troy Virginia United States of America
  • PODS - Corporate Customer Service Dept

    clearwater, Florida
    United States of America

PODS - Corporate Customer Service Dept Beware! Customer Service 800 #, Florida

*UPDATE Employee: PODS Enterprises, Inc responds...

Show customers why they should trust your business over your competitors...

* Initially rented the POD on November 3, 2009. The first issue that
     we had was the POD was picked up one day before it was agreed
     upon. (of course their records now show that is was delivered when
     it was agreed upon). Anyhow, we do NOT know how much damage is in
     our POD nor were we finished even packing the POD. We had to hire
     people to finish moving us by personal vehicles.

   * Second, the POD was delivered and placed in the wrong place and it
     took several phone calls before we were given the okay that they
     would come back and fix the location issue.

   * Third- as a result the owner of the Richmond VA location agreed to
     give us a free month of rental for December. So okay. BUT, in
     December I had two payments taken out of my bank account and it
     messed my account not once but twice! This was credited back to me
     eventually. So, another time POD did not follow through with what
     they had told me. So, we were told that when we rented this POD
     that our final pickup fee was included with the upfront cost that
     we paid, almost 291.00 (-50.00 coupon) totaling out of pocket 241.00.

   * Nevertheless, we are ready for our final move location and a final
     pickup. SO this is our FOURTH problem- I call this evening to
     schedule this move and I am told for a 11.50 miles from door front
     to door front that it is 149.00 to move the POD, then it will be
     an additional 129.00 to pickup from the final location. WHAT????
     The last time we had it moved was only 45.00. NOW 149.00 for an
     additional 8 miles. OH my lord what a ripoff.

   * So the FIFTH problem I am trying to reason with the supervisor on
     the phone explaining that this is very upsetting and not in out
     budget because we only paid 45.00 for the last move and we were
     TOLD that the final pickup was already included. They kept trying
     to say that it was in our estimate separately. IT WAS NOT, I DO
     THEN WHAT I WAS TOLD. They change things, I am not disillusion and
     I am not imaging things, I would have never paid this kind of
     money. We are living on 740.00 a month right now. I would not
     agree to 500.00 in POD fees in a month.

   * Then last the customer service rep first lady was very nice, then
     I spoke to a supervisor who is supposed to call me back on Monday
     (poor me) she was a rude smarty pants and catty. I am upset and I
     apologized for being upset and told her it was not her fault that
     the companies fees were so crazy. She was just RUDE. Then I called
     back after speaking to my mother-in-law who is also a PODS
     customer THANKS TO ME who referred her over as a customer, and she
     tells me that she was told her pickup fee was included in her
     initial payment. SO, I then called PODS back and asked if that was
     the case, of course I get ANOTHER rude woman on the phone, this
     time correcting my driving times and mileages.

   * Which I am not stupid and I live here and I KNOW that 11.50 miles
     is only and NO MORE than a 5-7 minute drive in this area. So why
     am I paying 100.00 more than I did last time? This is a ripoff
     place and I want my POD moved NO COST and to be picked up and
     dropped off on the dates SCHEDULED as well as PICKED UP NO COST
     and be DONE with this company. It is a sad thing that the poor
     owner in Richmond VA is a very nice man and has NO control over
     the corporate people and their customer handling practices. BUT,
     he lost a customer and referrals from here out unless something
     major happens. I feel like every cent that I have made with PODS
     was a waste! I PRAY that my things are not busted and broken
     inside. I am dreading the unpacking of this monster called a POD
     to see in my great great grannies dishes are all in one piece as
     well as my fine china and crystal are still in tack. If NOT this
     will not be the last complaint I will make. I just want this
     nightmare to be done with this company. If you could have nice
     people working your customer service center than they may keep
     more customers than loosing them! We own a construction company,
     and I will give NO MORE REFERRALS! Oh, then we are told that the
     referral program is no longer in place anymore. When we were told
     when we signed up in November not to forget to refer for
     discounts, and we did.
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#1 UPDATE Employee

PODS Enterprises, Inc responds...

AUTHOR: - (U.S.A.)

On 11/9/09 a PODS brand container was placed specific to the instructions provided at the time the on-line order was placed via PODS website. On 11/9/09, upon notification the area where the container was placed did not meet Kimberly's needs, the driver returned, repositioned the container at no charge and in addition, as a gesture of good will, waived the December monthly recurring rental fee. On 2/20/10, Kimberly scheduled redelivery of the container and was advised of the applicable fees for redelivery ($141.00) and final pick-up ($125.00), however was only charged a total of $130.00 for redelivery and final pick-up fees. Although Kimberly placed this report on 2/20/10, on 2/22/10 she advised all her concerns were addressed and resolved to her satisfaction.

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