Back in February of 2007 I saw my first self-serve ice vending machine. I thought it would be a good way to make some extra money and it seemed rather easy to do. I contacted several vendors until I found one that I liked and thought I could trust. After about six months of planning and working with the banks I finally closed on my loan. I was very excited because many of my friends said I could not make it happen. After getting the money and writing a check to Raymond Logan of Polar Ice Express I received my unit and I was in business. Unfortunately for me my machine was made by a ruthless manufacturer who had no one's best interest except for himself. The manufacturer is also located in Lake City, Fla. The name of the manufacturer is called JRS Self-Serve Ice LLC. The ice machine that they are turning out to customers is very inferior. It never works. The manufacturer believes that they have done nothing wrong. They do not believe they have to make any repairs to their machines. They do not believe that they have to pay someone to fix it. They do not believe that they should reimburse you if you get someone to fix it. My machine was only a couple of days old before I experienced my first problem. After that it has only worked no more than 2 weeks before it breaks down. Even though I was having problems I trusted the owner of the company and believed that he would make things right. He told me that he was a Christian and he only did business with people who shot straight. Well, it turns out that the manufacturer was stealing from him so they then dissolved their partnership. Even then I thought that I would be okay because this individual had the resources to make everything right. Well, after almost one year my machine is broken again and there is no relief insight. I spent almost $225, 000 in setting up my company and getting started. I decided to get out of the business and call in the buy back policy that Polar Ice Express (Raymond Logan) had on his website (www.polariceexpress.com) The owner has since taken this buy back policy off of his website. Once Mr. Logan discovered that he had invested in and was selling worthless machines. He decided to dissolve Polar Ice Express by getting his fancy lawyer to fill out the paper work. He is now called Polar Ice Express International. Creative huh? Well, I asked him on Sept. 18, 2008 to give me my money back and he told me that company did not exist anymore and he could not give me any money. Well, I had enough. I began writing letters and filing claims with every government agency I could fine. Do not do business with Raymond Logan and Polar Ice Express. He is a very dishonest businessman. Also, do not buy any ice machines made by JRS Self Serve Ice LLC. Stan Deese and Jim Evans are the owners of this company and they are now making machines for www.icemychest.com. I have nothing against the owners of www.icemychest.com but I would not buy a machine from them if they are still using machines made by Self Serve Ice. There are a few good companies to do businesses out there who have class if you want to get into the ice business. I would not get with any of the folks mentioned here. Thank you for your attention to this.
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